Siemens, Salesforce have co-created software to help manufacturers become more service-centric, upgrade customer experiences, and drive revenue growth.
Search Results: customer service (2440)
Generative AI will power a new category of highly contextualized service that makes the automation appear invisible to the customer, Accenture exec says.
AptEdge is using generative AI to turn the challenge of data and knowledge sprawl into an advantage when it comes to serving customers.
AI Index Report episode 4: AptEdge empowers customer service agents with AI; generative AI funding is distributed across 5 core categories; and Microsoft delivers Bing Chat Enterprise.
By providing a data-driven perspective on existing processes and enriching this understanding with AI, process mining can reveal customer experience inefficiencies and recommend improvements.
Automation Anywhere has won two prestigious awards for use of technology and quality of service in its customer service function.
Recognized for customer service prowess a third straight year, UiPath highlights the tie between customer focus and business results.
Bob Evans and Chris Lochhead talk the opportunity brands have to get back to human-centered customer service amid over-reliance on AI & bots.
The automation software leader just acquired Re:infer, a London-based provider of natural language processing software for unstructured documents and communications, to help deliver superior interactions with customers.
In this Cloud Wars Minute, Bob covers the matchup between Google Cloud and Salesforce in the area of contact centers.
Because trust is an essential component when working with customers, cybersecurity plays a crucial role to ensure a positive customer service experience.
Business Challenge – Eliminate Barriers to Treatment Delays in gaining access to therapy are unacceptable for patients. This is especially…
Learn how to effectively deploy a balanced approach for a Customer Service & Experience program.
Join Upland June 9th for a LIVE discussion with Forrester on 5 trends contact centers can’t afford to ignore!
InGenius enables Microsoft Dynamics 365 users to seamlessly integrate their phone system into their Omnichannel environment for better voice experiences.
In this presentation by Kim Congleton, learn best practices for managing business inventory using Microsoft BC/NAV
Providing excellent customer service in your organization’s call center leads directly to increased customer loyalty and higher retention. Download the eBook to learn how 5 leading organizations have achieved success by overcoming these common customer service challenges:
• Lack of real-time insight into data
• Limited case deflection and self-help capabilities
• High agent turnover
• High customer churn
• Lack of cross/upsell opportunities
Tech experts estimate that businesses have seen three years’ worth of digital transformation in just a few months. The pandemic has forced us to accelerate the advancement and expansion of technology-based business solutions and as a result, four trends are emerging when it comes to customer service delivery.
Are you ready to adopt these trends into your customer service strategies?
In this white paper, learn more about what these technology trends mean for your business as well as how to scale to meet customer needs during a very unpredictable time.
As a customer service rep, if you log in to your system and see that you have seven active cases or any active cases for that matter, you will want to address those first. However, if you have any marked “high priority,” those should come before other active cases.
Imagine you are working in Microsoft Dynamics 365 Customer Service and have just followed up with a case that has an SLA with an expiration date drawing near.
After your follow-up, you notice that they have Premium Support with you, so you click on the record to further investigate.