In episode 45 of the Acceleration Economy Minute, Kieron Allen discusses the NHS Trust, one of Automation Anywhere‘s biggest customers, which has had success with the company’s robotic process automation (RPA) technologies and tools.
This episode of the Acceleration Economy Minute is sponsored by Acceleration Economy’s Digital CIO Summit, taking place April 4-6. Register for the free event here. Tune in to the event to hear from CIO practitioners discuss their modernization and growth strategies.
00:55 — The National Healthcare Service (NHS) is the biggest free public healthcare provider in the UK. One of the largest NHS Trusts is Newcastle Hospitals, which takes in more than 1.5 million patients every year.
01:16 — Newcastle Hospitals recognized the burnout caused by the pandemic and was committed to reducing the time staff spent on repetitive tasks to ease the strain, leading it to turn to Automation Anywhere, one of Acceleration Economy’s Top 10 AI/Hyperautomation companies.
01:33 — NHS uses Automation Anywhere’s Automation 360 platform within various areas of the organization, including its:
- HR department
- Occupational Health department
- Cancer information center
- Appointment booking system
01:58 — It was a monumental task to try automating these processes for the largest public healthcare provider in the UK, but Automation Anywhere successfully completed the task. Kieron shares some key outcomes of this process:
- The NHS Trust managed to save 7,000 hours annually by implementing bots through Automation Anywhere’s platform
- 4,000 hours were saved by the company’s appraisal bot
- 780 hours were saved with the healthcare-specific PP0028 Cancer Referral bot
- 700 hours saved in two months with Automation Anywhere’s National Immunization and Vaccination System bot
02:46 — Kieron believes this case study exemplifies the power of RPA, regardless of the size of an organization. Once an organization identifies the areas that need automation and creates specific bots for the automation tasks, it is easy to deploy the techniques and automate processes. The results are quick and ongoing.
Which companies are the most important vendors in AI and Hyperautomation? Click here to see the Acceleration Economy Top 10 AI/Hyperautomation Short List, as selected by our expert team of practitioner-analysts