In episode 34 of the Acceleration Economy Minute, Kieron Allen defines the need for exception handling in robotic process automation (RPA) tools, so that users are prepared if things do not go as expected when using these tools.
00:15 — For many, hyperautomation can feel daunting; the idea of automating specific processes makes users feel like they are losing control, which can be scary. However, it does not have to be. Kieron explains how to refine hyperautomation approaches to overcome its more daunting aspects.
00:34 — The key to overcoming feelings of hesitation, as it relates to hyperautomation, is realizing that the user is always in control. Kieron breaks down the ways in which to do this, like using specific tools such as Automation Anywhere’s robotic process automation (RPA) tool. Automation Anywhere‘s RPA tool emphasizes the importance of exception handling.
01:03 — Even when using automated bots, there can be times when things do not go as planned. This highlights the importance of exception handling, which is essentially a plan for recovery in the instances when something does go wrong.
01:32 — Exception handling is crucial within the context of RPA, as automation tools are not always perfect. Kieron reiterates that it’s important for users of RPA tools to know that they are always in control, but encourages them to follow the guidelines and advice laid out by the developers of these tools. Tech developers are aware that the tools can be flawed, but they highlight the best practices and strategies to ensure users are getting the most from these technologies.
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