Having a consistent view of your customers and how they’re interacting with your business across different channels is challenging. Dynamics 365 Customer Insights provides businesses a 360 degree view of their customers by stitching together customer records from multiple internal or external data sources. In this session we’ll be presenting an overview of how Customer Insights helps retailers create the 360 degree view of customers, the out-of-the-box AI and ML, and take action on this data with first party Dynamics 365 applications.
• Understanding what is CI
• Creating a 360 degree customer profile
• Enrich customer data with 3rd party services
• Generate predictions with customer data
• Leverage CI data with D365 Sales and D365 Marketing