In this moment, excerpted from the Generative AI Digital Summit event, which took place on May 25, C3 AI chairman and CEO Thomas Siebel discusses his company’s generative AI work with practitioner analyst Kieron Allen.
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00:08 — Siebel says his company is using generative AI in some very “non-obvious ways.” He calls chat interesting and “kind of cute” and eventually important, but adds C3 AI isn’t using it for chat apps.
00:24 — Instead, the company is using large language models (LLMs) in combination with supervised learning, unsupervised learning, and deep learning, as well as neural networks and reinforcement learning, and combining that with the human-computer interaction model of the web browser to “fundamentally change the nature of the interaction model for complex enterprise applications.”
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01:09 — He goes on to cite examples of such applications: consider ERP, CRM, manufacturing systems, and supply chain systems, all of which are highly complex — only used by specialists with deep expertise. A CEO or business manager is unable to interact with such systems.
02:04 — But now, with the combination of generative AI and web browsers, reinforcement learning, and traditional machine learning models, “we’re able to fundamentally change the nature of the human-computer interface and just use the web browser as the interface for all these applications.”
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