In episode 90 of the AI/Hyperautomation Minute, Ronak Mathur explores the capabilities that Microsoft has added to its business applications with the release of Dynamics 365 Copilot.
This episode is sponsored by Acceleration Economy’s Digital CIO Summit, taking place April 4-6. Register for the free event here. Tune in to the event to hear from CIO practitioners discuss their modernization and growth strategies.
Highlights
00:30 — Microsoft recently announced Dynamics 365 Copilot. This involves next-generation AI features within the entire Dynamics 365 ecosystem, which includes Teams, SharePoint, and more business applications.
00:50 — As a daily user of these applications, Ronak reports his excitement for this advancement. For businesses, Copilot will redefine ERP and CRM tools. With more AI-enabled automation capabilities, Ronak suggests this is “the perfect example of automation for everyone initiatives.”
01:22 — There are a few main business applications that will benefit from Copilot. For instance, Copilot will add new features to the Viva Sales application, such as helping write email responses to customers and creating an email summary of a Teams meeting in Outlook. This can help businesses save much time that employees would spend responding to emails and answering queries.
02:10 — In Microsoft Supply Chain Center, Copilot can proactively flag external issues that may impact key supply chain processes and then automatically draft an email to alert impact partners and mitigate potential disruptions before they can even happen.
02:40 — Ronak predicts the next move in Microsoft’s automation journey will be under the low-code/no-code category and that it will take businesses to the next level.
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