In this moment, excerpted from the Generative AI Digital Summit event, which took place on May 25, practitioner analyst Tony Uphoff explores how generative AI and its capabilities are creating new levels of productivity in what is considered the “front office.”
To hear practitioner and platform insights on how solutions such as ChatGPT will impact the future of work, customer experience, data strategy, and cybersecurity, make sure to register for your on-demand pass to Acceleration Economy’s Generative AI Digital Summit.
00:08 — In the average business-to-business (B2B) sale, the purchase process is upwards of 70% complete before the buyer engages with the sales representative, says Tony. From the seller’s point of view, buyers want a more effective process.
00:41 — In considering B2B sales in industries, manufacturing is a “leading industry as it comes to factory automation.” AI on the factory floor is not new, but in sales and marketing — which is commonly referred to as the “front office” — automation is still relatively new.
Which companies are the most important vendors in AI and hyperautomation? Check out the Acceleration Economy AI/Hyperautomation Top 10 Shortlist.
01:20 — These technologies are revolutionary for the industry, suggests Tony. “I think as tools like this come on…we could be in store for quantum leaps of productivity.”
Looking for real-world insights into artificial intelligence and hyperautomation? Subscribe to the AI and Hyperautomation channel: