If you’re going to use Service Management effectively, you are going to need to know what you’re servicing. In this session we will cover Service Items for Items you’ve sold to your Customers, Service Items for Items your customers have purchased elsewhere and Service Items for things you own. We will also discuss the setups related to Service Items that keep your Service Department operating effectively.
As senior advisor and trainer at NVS, I bring over 2 decades of leadership in ERP, Finance, Operations, and Business Integration across diverse industries, from retail to GPS technology, to help our business partners turn around problems, save costs, and navigate change. I’m most energized when empowering clients to grow their knowledge and maximize use of Microsoft Dynamics 365 Business Central/NAV platforms. After having led teams as President, COO, Controller, and Project Manager through multiple M&A transactions and over 50 successful NAV ERP implementations, I’m still guided by the age-old principle that “Attitude is Everything.” Teams can triumph through turmoil when they’re inspired to persevere and remain mission-focused.