In this DAC News Desk interview, Jim Bertler, Principal at Logan Consulting meets with Aaron Back, Dynamic Communities Senior Analyst.
Jim outlines how they are tackling things with their customers across manufacturing and distribution, and highlights how some businesses in the same industry were hit in different ways during the pandemic. Jim also addresses the benefits of businesses that invested in technology.
01:10: Background of Jim Bertler and Logan Consulting
02:54: Post-pandemic shift in conversations with customers. Businesses in the same industry were impacted in drastically different ways.
05:02: Companies took a step back to see what they needed to shift.
07:09: Favorite quote: “People who took the time to invest in technology really benefited”.
09:16: Favorite quote: “Every business is a technology business”.
10:35: People are now more accepting of face-to-face on-site business meetings.
12:08: Navigating interactions with manufacturing customers was tough when on-site wasn’t an option during the lockdown.
13:35: The impact of the industry cloud options and the importance of Logan Consulting understanding their customer’s business.
15:37: The cloud coupled with industry-specific solutions sped up the implementation process.
17:15: AI and machine learning are easily adoptable now that they are democratized.
18:37: Efficiency gains are needed within businesses to relevant.
19:42: Key takeaways: Don’t fall behind in your technology, and be open-minded to new things.
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