In this DAC News Desk interview, Bridget Courneya talks with Keith Berg, General Manager for Contact Center Productivity at Upland InGenius. Together they discuss the latest goals and approaches of Upland Software, especially navigating disruptions in Contact Center Services due to the Covid-19 pandemic.
Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. Tog
1:51: Upland’s products and services portfolio
3:11: Combining humans + software: how Upland differentiates itself against the competition
6:09: Case Studies for a look into efficient Contact Center technology, specifically computer telephony integration (CTI).
9:07: The impact of Covid-19 and remote work on the modern call center
13:15 The Acceleration Economy and its effects on consumer expectations
14:43: The Future for Upland Software and their customers
Connect with Keith and his team at Upland InGenius by requesting a discovery call!