To learn more about Mavim or view more content, click here.
Acceleration Economy

The Next Normal: Customer Experience

By accessing this content, you agree for your contact information to be shared with Mavim, underwriter/sponsor of the content. They may wish to contact you about their products and services subject to their Privacy Policy.

What's Inside

Changes to customer behavior brought on by COVID-19 were, in many instances, the culmination of long-anticipated trends; but in other cases, the pandemic created room for new preferences as well as the full reversal of long-standing routines. The good news for customer experience & innovation leaders is that the pandemic has created a moment in time where behavioral change is the norm, and the need to adapt is higher than it has ever been. Now is the time to position yourself as a leader in creating the next normal in customer experience.