Artificial Intelligence is no longer just sci-fi, it is now a reality and a true differentiator in the efficiency and profitability of your company. Microsoft is leading the charge by making AI commonplace and even embedding it as standard functionality inside the Finance functions of Business Central. You’ll see real examples of out-of-the-box AI-supported processes, and we’ll discuss how you can use readily available AI services to improve your decision making capabilities.

Increase sales and improve decision making with AI-powered insights fueled by customer data. Dynamics 365 Customer Insights • Gain a 360-degree view of customers and discover insights that drive personalized customer experiences. Dynamics 365 Customer Service Insights • Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence. ​​

As a senior executive or CIO, how can you assure yourself that artificial intelligence (AI) or machine learning (ML)-derived recommendations are reasonable and flow logically from the project work that has been performed?

While you want to be supportive and encouraging of your team’s work, you don’t want to be misled inadvertently and you want to confirm that the data science team hasn’t misled itself.

Dealing with various concerns related to the pandemic and the importance of maintaining food supply chains has caused many companies in these industries to focus on investing in automation technology and artificial intelligence. Many of these businesses were already investing in this technology, but COVID-19 has accelerated the process.

This presentation will take the audience through how to use a combination of Azure machine learning, Power Apps and key D365 for Finance and Supply Chain features to mange and improve food safety. We will cover both how to manage quality control on the production floor or at the receiving dock using Power Apps, predicting quality issues using Azure ML, and how to log and manage non-conformance via D365FSC, Power BI and Power Apps.

The content of this session is geared toward an audience with intermediate to advanced-level knowledge of the subject area.

This session will be available for CPE credits pending completion of session survey post event.

Customer-centricity is now a de facto business imperative and improving the overall customer experience is a top priority. But delivering connected experiences is often challenging given the systems and data are often siloed in ways that mirror organizational structures. Join this session to learn how Dynamics 365 Customer Insights, Microsoft’s customer data platform, can enable your organization to gain a 360-degree view of your customers across channels and drive proactive business processes. Extend the solution using Azure Synapse Analytics to combine customer data with financial, operational, and unstructured IoT data to build custom machine learning models and gain AI-driven insights.