Jonathan Tikochinsky heads up the Oracle Strategic Clients Group, a division that was established 18 months ago with the goal of holistically elevating customer service at Oracle. And you might be surprised to hear that one of the first things Jonathan did was shrink the size of his team and narrow its focus. But the results speak for themselves: Oracle is helping customers in totally new ways and forging new and exciting partnerships, particularly in the telco and banking industries. In this sponsored episode of Cloud Wars Live, Jonathan talks us through the game-changing trends he’s observing in these two massive industries and how Oracle is helping its customers lean into change through cloud and enterprise tech and applications.
The Big Themes:
- The buyer-seller relationship has changed: Customers are claiming more power than ever before, and Jonathan says that companies need to earn the title of “strategic partner,” not just throw it around.
- Telco is transforming around 5G: While recent years have left many telcos in turmoil, the advent of 5G technology is getting the industry its “mojo” back, according to Jonathan.
- Banks are moving to the cloud: Recent geopolitical upheaval has raised a ton of questions for the banking industry, but at the same time, Jonathan says banks are ready for a “generational leap” in technology.
The Big Quote: “I think that’s quite fundamental, because that focus on enabling our customers through technology and through partnerships, is key to trust between us. And trust is the foundation of our relationships with our customers.”