In this Industry Cloud Battleground — now available on demand with a premium subscription to Acceleration Economy — David Clifton, Vice President, Development, Cloud Applications Operations, Hospitality, Oracle, discusses the importance of personalized experiences in hospitality and how technology can enable them, drawing on his experience with the opening of a hotel in Thailand focused on the needs of business travelers and in rentals and restaurants in Predator Ridge, British Columbia.
What You Will Learn:
- The foundation of a great hospitality experience is creating a way for a customer to connect with who they are, their goals, and their desires
- How to attract and retain workers with tools that align with their interests and capabilities
- The ability of technology to bring together disparate parts of a travel experience while keeping the focus on the customers
- The importance of consistent interaction at every touch point
- Ways to ensure customers do not have any data privacy or security concerns