In the Acceleration Economy Cloud Wars Top 10 CEO Outlook 2023 series, Bob Evans interviewed Bill McDermott, CEO of ServiceNow. The company ranks #10 on the Cloud Wars Top 10. In this CEO Outlook moment, McDermott explains how ServiceNow works with other major cloud partners to ensure that customers win.
00:09 — At a mass scale, digital transformation “is the game,” suggests McDermott. It is all about the global economy and industries within it, as well as “personas within each business and how you’re going to serve them.”
00:29 — McDermott uses Accenture as an example of a customer that “has a huge practice based on ServiceNow.” AT&T, another ServiceNow customer, “might be working with us to simplify the way they run their entire operation, and provision our next generation 5G or IoT services to their consumers as an example,” which can be a big practice for Accenture.
00:58 — At the same time, McDermott explains that the customer and their needs will continue to evolve and change, “so it’s a very expansive, virtuous cycle to this network effect, and one we wholeheartedly want to see continue to take effect, and we support it 100%.”
01:40 — The world’s biggest problems are also the biggest opportunities and that’s why partners matter “because everybody needs to help the customer get to win.” McDermott elaborates, “A customer has to win and they’re the only boss.”
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