In this moment, excerpted from the full-length interview between Bob Evans and John Kravitz, Vice President, Head of Healthcare and Go-to-Market, Workday, Kravitz explains how Workday leverages artificial intelligence (AI) and machine learning (ML) technologies to help healthcare customers get better outcomes.
00:08 — Given that Workday offers ERP solutions, the company doesn’t have access to electronic health records (EHRs), but the company still works very closely with EHR vendors. Kravitz says Workday’s intelligent machine learning tools help fulfill the promise of patient-centered care, by learning from past patient records.
00:34 — Kravitz notes how Workday has seen the effects of AI and ML to help with diagnosis, automation, guide care recommendations, and more. Additionally, generative AI helps condense medical notes and provide the next steps.
00:57 — Aside from AI and ML, Workday believes its ERP system can also help deliver on the promise of patient-centered care. He gives the example of Workday’s patient-centered supply chain, in which machine learning plays a crucial role. “We see the value of this…our customers are also seeing the value [of this] as complementary to the work we’ve done.”
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