“Tinder on Customers” is the monthly Cloud Wars Live podcast series featuring Bonnie Tinder. Bonnie is the founder and CEO of Raven Intelligence, an independent B2B peer review site that amplifies the voice of the customer. She focuses on software customers, consulting partners, and software vendors and helps identify the best partners for their needs. In this episode, Bonnie and Bob share insights and analysis of what’s going on in the HR market based on the tech industry events they’ve attended recently.
Episode 25 | HR Market Insights 2022
The Big Themes:
- Employee experience and Skills Academies: The concept of employee experience has been buzzy for many years, but the focus is shifting from perks to career advancement, reskilling, and equitable pay.
- Tech as an enabler for change, not a leader of change: Transforming businesses, business models, and employee experiences should be driven by process and change management, with tech playing a supporting role.
- Big fish want to swim in small HR ponds: Leading HR vendors like Oracle, Workday, and SAP are starting to evolve their offerings to appeal to mid-market customers, in addition to their traditional huge enterprise clients.
The Big Quote: “Customers were giving a lot of grace to vendors for getting through, making do, being really creative, helping them out of really challenging situations… That was 2021. The year of grace is over.”