June’s live Cloud Wars Expo experience featured dozens of industry leaders allowing the Acceleration Economy team access to the inner workings of the greatest growth market the world has ever known.
If you missed the Expo or just want to catch up on sessions you were not able to attend, then you’re in luck. We recorded more than 40 hours of education sessions from the event, which are available for free to Acceleration Economy subscribers. We’re also previewing the content in this series of Moments, which feature highlights from each session.
In this Cloud Wars Expo Moment, University of Michigan professor Venkat Ramaswamy joins Cloud Wars Founder Bob Evans for a discussion on connecting with customers to optimize the human experience, not just the back-end processes.
00:43 — Professor Ramaswamy explains how Netflix implemented the “Skip Intro” feature – based on personal conversations and experiences.
01:29 — The people optimizing systems need to be in touch with the real-world human experience with the organization and its products.
Access more than 40 hours of cloud education content featuring 100-plus speakers at Cloud Wars Expo On-Demand. All content is free to Acceleration Economy subscribers with an on-demand pass.