June’s live Cloud Wars Expo event featured dozens of industry leaders allowing the Acceleration Economy team access to the inner workings of the greatest growth market the world has ever known.
If you missed the Expo or just want to catch up on sessions you were not able to attend, then you’re in luck. We recorded more than 40 hours of education sessions from the event, which are available for free to Acceleration Economy subscribers. We’re also previewing the content in this series of Moments, which feature highlights from each session.
In this Cloud Wars Expo Moment, excerpted from the education session on “Customer Dazzle,” Cloud Wars founder Bob Evans emphasizes one of the core components of the acceleration economy and future of cloud business: dazzling customers.
00:01 — Bob examines terms such as customer loyalty and satisfaction, suggesting a new metric for how businesses approach customer relationships.
00:44 — Some companies are still structured around separate front and back offices, and even offices somewhere in between.
01:07 — Bob suggests the front/back/middle office structure is an artifact from a bygone era that fails to make a meaningful impact on the modern customer experience.
Access more than 40 hours of cloud education content featuring 100-plus speakers at Cloud Wars Expo On-Demand. All content is free to Acceleration Economy subscribers with an on-demand pass.