In the Acceleration Economy Cloud Wars Top 10 CEO Outlook 2023 series, Bob Evans interviewed Bill McDermott, CEO of ServiceNow. The company ranks #10 on the Cloud Wars Top 10. In this CEO Outlook moment, McDermott explains why ServiceNow is the best platform for end-to-end digital transformation in the global economy.
00:09 — McDermott explains that by ServiceNow “being the platform for end-to-end digital transformation, on one hand, our customers are in a difficult macro right now.” Customers have to “increase their automation, speed, and their productivity per every asset they have in the company because they have to do more with less.” Additionally, ServiceNow customers have to keep an eye on digital transformation and invest in growth.
00:45 — “The platform for end-to-end digital transformation means ‘just say yes,’ because, with ServiceNow, you can have it both ways — cost out and growth in,” McDermott highlights.
01:36 — During the pandemic, many investments were being made in “similar point solutions,” leading customers to realize that there were similarities among the various technologies in which they invested. “The point solutions, in their own right, can do okay but they have to be the best one in their category.” Otherwise, McDermott says, they will get “down selected or outright canceled.”
01:50 — This is why McDermott states that “it’s a platform game now, where only the strong survive and the best platforms win.” He believes that ServiceNow has become one of the standard platforms for digital transformation in the global economy — and the company’s results show that.
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