“Tinder on Customers” is the monthly Cloud Wars Live podcast series featuring Bonnie Tinder. Bonnie is the founder and CEO of Raven Intel, an independent B2B peer review site that’s amplifying the voice of the customer. She focuses on software customers, consulting partners and software vendors, and helps identify the best partners for their needs. In this episode, we talk about high-level metrics that will help you measure the success of your digital transformation projects.
The Big Themes:
- How to know if a digital transformation project is a success: Bonnie made a list of five high-level metrics for measuring the completeness of a DT undertaking: business value delivered, stakeholder adoption, customer experience, engagement between the functional business team and IT, and system uptime and availability
- Understanding mega-trends in the market: DT projects are more important than ever because of the need to digitize business processes across the board
- Balancing big and small gains: in addition to ticking off Bonnie’s big 5 metrics, leaders must also track the day-to-day wins
The Big Quote: “What gets measured, gets done.”