Business Challenge – Digital Transformation
Founded in 1989, Sovereign is one of the most significant housing associations in the United Kingdom. As a company, they aim to be leading in the market of providing quality and affordable homes. Because of their ever-growing list of customers and tenants, they needed to find a technology solution so they could initiate a digital transformation strategy.
They had a few goals in mind for this strategy. These goals included implementing a modern and scalable customer-focused technology that would best meet the needs of their clients. In addition to this, they prioritized having the ability to enhance tenancy management functions for the housing offices.
Their initial starting point was Microsoft Dynamics 365. However, they wanted to be able to have self-help options for tenants. They wanted tenants to be able to manage their own homes. While Sovereign does use Dynamics 365, it is more so part of a much broader transformation strategy for integrating various systems. It is used while they look at technology platforms to serve each customer best. It is also used to improve efficiency across the entire business.
Software Solution – Dynamics 365 and PowerObjects
For Sovereign to reach its digital transformation strategy goals, it was critical that they find the right technology platform. Without access to the right technology, Sovereign wouldn’t be able to work quickly or beset meet their customers’ needs. The company needed to find a platform that not only offered flexibility for the future, but also utilizes the cloud to ensure consistency across multiple regions.
Business technology company, PowerObjects, was a competent partner. Their focus is on helping other businesses implement Microsoft Business Applications solutions. PowerObjects worked closely with Sovereign in helping them reach their goals and fulfill their digital transformation vision by deploying Dynamics 365. Now, the company can offer personalized services to each client. They are able to do this by better understanding the needs and aspirations of their customers. These tailer-made services were only made possible by partnering with PowerObjects, while also using Dynamics 365.
Ultimately, Sovereign had a main goal. This goal involved implementing Dynamics 365 across their customer service department, contact center, and tenancy management within a short time period, for instance. For them to carry out this goal, it required precise coordination across multiple departments while also using a project methodology for support.
PowerObjects presented the Proven Process Framework. This framework offered a detailed guide on how to easily implement Microsoft Dynamics 365. This guide played a crucial role. It helped Sovereign communicate the desired outcome. Meanwhile, it also used a hybrid approach to managing expectations across each phase of the project.
Sovereign would not have been able to reach their digital transformation goals had it not been for their partnership with PowerObjects. This collaboration helped them to implement Microsoft Dynamics 365 across their business in a way that would best support their clients. Now, Sovereign can better serve their 130,000 and counting customers and tenants. In addition to this, they will have technological tools that work as a scalable solution that meets their ever-growing needs in the housing market.