Oracle has been undergoing what EVP of Corporate Operations Doug Kehring describes as a shift to a services-based business that has changed how Oracle approaches customer relationships, internal training programs, and more. What has not changed, Doug says, is the fact that Oracle has always been involved in helping companies solve their toughest challenges. If your business is looking for a partner like that, he says, it’s time for you to meet “the new Oracle.”
The Big Themes:
- Oracle runs its end-to-end business on Oracle Cloud, which Doug says enables them to deliver improved experiences to customers and its own employees.
- The key outcome of the shift to a services-based business: As a cloud provider, Oracle’s culture has become one where everyone is expected to ask, ‘how can I help?’
- Doug is focused on removing friction points between the customer and achieving business value. For example, today, about 90% of Oracle’s customer contracts are executed through a fully-automated system, giving customers quicker access to its cloud services and a path to faster business outcomes.
Doug says it’s critical to have a “Relentless focus on continuously evaluating how you’re doing.” He emphasizes that transformation is never finished, and Oracle’s own cloud journey has given its people unique insight into customers’ challenges that they can use to help other companies achieve the same.