In this Acceleration Case Study, learn how Texas A&M School of Law improved communications with remote staff by using Upland Software’s InterFAX product. Finding a way to communicate time-sensitive data from remote locations securely was a top concern. They needed a software solution that enabled staff members to communicate while staying HIPAA-compliant easily. Read how Texas A&M School of Law accomplished this by implementing InterFAX from Upland Software.
Business Challenge – Improving Communications While Staying in Compliance
Texas A&M University School of Law needed an effective way for staff members to remotely transmit confidential student data without sacrificing security. One of their top priorities was to find ways to improve processing time by using user-friendly technology. Due to the ever-increasing needs of students and faculty members, overcoming these remote work challenges wasn’t easy for the staff at Texas A&M. Using cost-effective communications while maintaining security and reliability was a key focus for the university. Finding a software solution to meet their needs was especially important, especially considering the office’s closure in response to the pandemic. Administrators needed to communicate with each other from different locations while keeping this information confidential.
Before 2020, things were much different at Texas A&M’s School of Law. Staff members relied primarily on traditional communication methods, such as on-premise faxing for sending any documents. The department’s fax machine was constantly in use. For instance, they used it for sending or receiving registrations for students and client information for various cases involved with the clinic. Using the fax machine on such a frequent basis required regular maintenance. Transmitted information had to align with data privacy regulations, such as HIPAA. This was to ensure the information was secure at all times.
Software Solution – InterFAX
After comparing their options, Texas A&M School of Law decided to use InterFAX by Upland InGenius. They made this decision, as it offered HIPAA-compliant communications from any location. InterFAX also provided a reliable fax service on the cloud that helped to maintain business continuity. Staff members could easily accomplish any task from home without having to be in the office. They didn’t have to invest in expensive hardware or fax machines. Everything occurred through the cloud by simply logging in to an account for sending emails or faxes.
By using the user-friendly web interface design of InterFAX, the process turnaround times for staff members actually improved. Additionally, the InterFAX team was great to work with. Furthermore, the product was straightforward to set up and use without requiring any technical skills. Staff members were pleased with using InterFAX. It made their jobs more precise, whether they worked at home or on campus.
Choosing to transition to the cloud is a big win for the Texas A&M Legal Clinic. They decided to partner with InterFAX because of its HIPAA compliance standards for inbound and outbound faxes. In addition, InterFAX helps with business continuity by enabling staff members to access the system outside of the office through a simple web interface. Besides offering more secure communication, InterFAX also creates an audit trail for each fax.
Ultimately, using this innovative technology allowed staff members to experience a significant boost in productivity. This was possible, as they gained access to cloud fax services to accelerate turnaround times with students. Staff members have much greater peace of mind knowing that all of the data is safe and secure by using the cloud.