Adam will be sharing his knowledge and experience with Microsoft Dynamics 365 in his session. His primary goal is to help attendees view public comments as a valuable tool in building relationships with customers.
Taking Portal Comments to the Next Level: Portal Comments are a powerful feature for a busy Customer Service team. Because of poor user flow, they are often underutilized. By using an embedded Canvas App, learn how we can take the cumbersome Portal Comments and elevate it into a fully-fledged Messaging App. This can lead to a more intuitive user experience for your customer service reps.
Adam is excited to attend Summit because he wants to connect with the community and expand his knowledge to improve in his role.