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Home » Why Cirque Du Soleil Prioritizes Customer-Centric Digital Transformation
CXO

Why Cirque Du Soleil Prioritizes Customer-Centric Digital Transformation

Tony UphoffBy Tony UphoffFebruary 10, 20232 Mins Read
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AE Leadership

Tony Uphoff hosts Philippe Lalumiere, Vice President of IT, Cirque du Soleil, and a featured speaker at the upcoming Digital CIO Summit, to discuss how he progressed to a career in information technology (IT) and his top priorities for the upcoming year. Register for your free Digital CIO Summit streaming pass here.

To hear more data modernization, AI/hyperautomation, cybersecurity, and growth strategies from CIO practitioners, tune into Acceleration Economy’s Digital CIO Summit, which takes place April 4-6. Register for the free event here.

Highlights

00:11 — Tony asks Lalumiere to give an overview of how he embarked on a career in IT and to describe his current role as Vice President of IT. Lalumiere’s IT career started “through the world of project management.” In 2018, he joined Cirque du Soleil as the company’s head of the Project Management Office.

01:16 — In 2019, he took over as the head of the Business Solution Delivery Unit, before being furloughed in 2020 due to the pandemic. In 2021, Lalumiere joined the team again, taking on the role of Vice President of IT.

02:20 — He describes how the company had to work to rebuild the team after the pandemic, as it had major effects on the entertainment industry and the ability to produce live shows. Now, Lalumiere explains that Cirque du Soleil is “almost at the operational level that we were before the pandemic.”

03:39 — What are LaLumiere’s priorities for 2023 as the company is back to operating at a normal pace?

03:50 — Lalumiere shares that it has always been a challenge for Cirque du Soleil to select just a few priorities. However, the organization is looking to focus on its customer-centric digital transformation. Given that Cirque du Soleil is a show-centered organization, the company is looking for ways to leverage data — and that of its customers — to create the experiences that they want. In order to achieve this priority, Cirque Du Soleil is implementing a customer data platform.


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Tony Uphoff

Acceleration Economy Analyst
4X CEO, Leadership Channel Host

Areas of Expertise
  • Board Strategy
  • Cloud
  • Digital Business
  • LinkedIn

Bringing his experiences a 4x CEO, Tony is the host of Acceleration Economy's Leadership Channel, and a Senior Advisor to the CEO and executive team at Xometry, a publicly traded, on-demand manufacturing marketplace. He most recently led the turnaround, growth, and successful sale of Thomasnet.com to Xometry in December of 2021 for $300m. Tony Uphoff is an award-winning technology, data, digital media and marketing services executive specializing in transformative leadership of companies, cultures, people and organizational performance. As an industry thought leader Tony is regularly quoted in The Wall Street Journal, Forbes, Business Insider, and other top media brands, as an expert on the digital industrial economy. Tony also advises senior management and boards of media, marketing, and technology companies as the CEO & Founder of Uphoff Management Advisory, LLC. He also serves as a Trustee of Linfield University and a Mentor at MuckerLabs accelerator.

  Contact Tony Uphoff ...

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