In this Digital CIO Summit moment, excerpted from the digital event that took place from April 4-6, Acceleration Economy practitioner analysts Tony Uphoff, Rob Wood, Chris Hughes, and Frank Domizio talk about the value of an incident coordinator.
00:06 — Frank strongly advocates for an incident coordinator. The incident coordinator can play run communications to and among your leadership, staff, marketing people, and official comms people. The incident coordinator frees up the technical folks to do technical things.
01:00 — A good incident coordinator can be hard to find because they need to be able to translate and speak tech. They should also be able to write and put together a cogent sentence or two.
01:26 — Having an incident coordinator is worth it because it alleviates so much from both sides. You’ll know who to call. It will protect the people who are elbows deep in the incident, which is important.
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