American Freight experienced rapid growth, which caused it to have more than 30 point of sale (POS) instances and 33 financial instances across its 165+ stores. The company needed to move to a single cloud-based (POS) and order management system (OMS) on a single data model, not only to simplify its technology footprint, but also to enable enterprise inventory visibility, improve the customer experience and drive sales.

Results:

• Highly scalable solution for growth– 165+ stores in the initial project live in a matter of months and later over 300 stores due to acquisition of Sears Outlet stores.

• Obtained a single enterprise view of customer, inventory, order, item, and payment, giving American Freight the ability to mitigate lost sales via real-time visibility into:

  • their total inventory and where it was located
  • the best way to get the desired product to the customer 

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