You’re watching a top moment from the Industry Cloud Battleground Week with analyst Ronak Mathur highlighting the financial services industry. This five-day digital event, which premiered in November 2021, delivered insights to inspire, educate and engage business and technology leaders who are actively defining their industry-specific cloud strategy.
00:09 — Financial service organizations will have major growth opportunities when they adopt AI and ML technology.
00:24 — AI and automation could be useful not only for customer experience, but also for cybersecurity and fraud detection, including for internal banking operations.
00:34 — Ronak shares one example in which AI solutions were used to protect against fraud, and the banking organization was able to save a significant amount of money.
01:12 — Although it takes time to develop the solutions, the output of intelligent automation, AI, and ML solutions can prove to be incredibly beneficial to financial service organizations.