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Ignite agent productivity and earn happier customers with a seamless connection between your phone and CRM systems. Computer telephony integration (CTI) from Upland InGenius helps teams deliver more personalized service, sales, IT helpdesk, and HR support by delivering valuable caller insights to your agents in the moment, all from within your CRM. Enable quick and efficient call logging for more reliable data, and report on contact center operations with pre-configured dashboards available within your CRM alongside other critical business datapoints. Digitize your phone system today with InGenius!
AI/ML Join Upland June 9th for a LIVE discussion with Forrester on 5 trends contact centers can't afford to ignore!
Business Apps InGenius enables Microsoft Dynamics 365 users to seamlessly integrate their phone system into their Omnichannel environment for better voice experiences.
Business Apps Use InGenius to combine your existing business phone system with the rich customer information and robust reporting tools of Microsoft Dynamics 365.
Business Apps Organizations today must be able to meet their customers in their preferred channels in order to compete in the market and continue to offer great customer experiences
Business Apps Medgate International uses InGenius in their Abu Dhabi Telemedicine Center (ADTC) to link all calls to patient and case records. This has reduced the time physicians spend on logging call information and has improved productivity overall. Medgate has seen an increase in reporting accuracy, making...
Business Apps InGenius Connector Enterprise equips contact centers with tools to increase agent productivity while providing a better overall customer experience. The intuitive user interface is integrated directly into your CRM, which means fewer clicks for agents, and a single, consolidated repository of...
Automation 10 Essential Strategies for Increasing Agent Productivity
Business Apps Read this product brief for a high-level summary of the benefits InGenius Connector Enterprise can bring to your contact center by connecting your phone system to Microsoft Dynamics 365. The handout covers key features, supported platforms and flagship InGenius customers using Microsoft Dynamics...