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ServiceNow

www.servicenow.com
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ServiceNow Overview

ServiceNow delivers digital workflows that create great experiences and unlock productivity. This is the future of work. Behind every great experience is a great workflow. When work flows naturally, great experiences follow. The Now Platform delivers a smarter workflow across industries. Transform your enterprise with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.

Company Snapshot

  • Cloud Revenue (as of 3/31/2023):$2B
  • Cloud Services:SaaS,PaaS
  • CEO:Bill McDermott
  • View Cloud Wars Analysis
  • View ServiceNow Report

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CXO

Innovation Profile: How Generative AI Enhances ServiceNow Platforms to Enable Better Customer Experiences

Originally featured at the Generative AI Digital Summit, this innovation profile highlights company announcements from the recent Knowledge 2023 conference.
Cloud Wars

ServiceNow CEO Bill McDermott Unlocks Secret to Success in Digital Business

ServiceNow CEO Bill McDermott says that CEOs are looking to improve innovation and drive growth. Additionally, digitizing futures is top-of-mind.
Cloud Wars Minute

Bill McDermott Crushes Corrosive View of IT/CIO

During his keynote at ServiceNow Knowledge 2023, CEO Bill McDermott expressed his views on alignment between business and IT strategies.
Cloud Wars

Is ServiceNow Going to War With SAP and Oracle By Moving Into ERP?

Bob Evans details ServiceNow's plans to enhance its ERP systems with finance and supply chain workflows, rather than competing with heavyweights SAP and Oracle.
Cloud Wars Minute

ServiceNow and ERP: Big Clashes Coming with SAP and Oracle?

ServiceNow is enhancing its product offerings with new finance and supply chain workflows that sit at the heart of its ERP offerings.
CXO

On Location at Knowledge 2023: How ServiceNow Showcases Generative AI With Amazon, Mars, and Starbucks

Tony Uphoff discusses presentations and conversations from the conference around new ServiceNow platform roadmaps, venture strategies, and recent senior leadership hires.
Cloud Wars

On Location: Key Insights From SAP Sapphire and ServiceNow Knowledge 2023

Bob Evans is On Location at SAP Sapphire this week while Tony Uphoff is at ServiceNow Knowledge 2023. They share top takeaways with John Siefert.
CXO

On Location at Knowledge 2023: How ServiceNow Approaches Customers, AI, and Growth

Tony Uphoff shares the conference kickoff day's takeaways and news from ServiceNow executives, customers, keynotes, and sessions.
CXO

On Location at Knowledge 2023: How ServiceNow Will Integrate Generative AI and Upskill Workers

On site at ServiceNow's annual conference in Las Vegas, Tony Uphoff shares takeaways from the initial presentations by the company's executive team.
CXO

On Location: ServiceNow Knowledge 2023 Conference Preview

Tony Uphoff previews the Cloud Wars Top 10 company's annual conference in Las Vegas, where he will be on-site.
Cloud Wars

How Bill McDermott and ServiceNow Are Defying Slowdown — and Gravity

On the company's most recent earnings call, ServiceNow CEO Bill McDermott explained why leaders must hang together to drive digital transformation, and discussed generative AI.
Cloud Wars Minute

ServiceNow CEO Bill McDermott: Defying Gravity and Slowdown, Platforms Turning Sexy?

Bob Evans shares highlights from the commentary given by ServiceNow CEO Bill McDermott on the most recent earnings call.
CXO

Partners Ecosystem Guidebook

This guidebook covers how the Cloud Wars Top 10 companies are utilizing their partners ecosystems as a source of innovation, expertise, and growth.
Partners Ecosystem

How the iOPEX-ServiceNow Partnership Accelerates Development of Native Apps

In this Partners Ecosystem Digital Summit moment, Sriram Seshadri of iOPEX Technologies explains how the company works with ServiceNow to create native apps at a faster rate.
Cloud Wars

ServiceNow's Erica Volini: Why Trust Is Foundational in Partners Ecosystems

Erica Volini, SVP, Global Partnerships for ServiceNow, discusses the value of trust within a partners ecosystem, and shares examples of co-creation with Samsung.
Cloud Wars

ServiceNow: On Road to $16 Billion, Partners Are Indispensable

Bob Evans recaps his conversation with ServiceNow's Erica Volini, who spoke with him about the company's partners ecosystem, which offers customers transformational value.
Cloud Wars

ServiceNow's Erica Volini on How Partners Help Customers Get to 'Transformational Value'

Bob Evans speaks with ServiceNow SVP of Global Partnerships, Erica Volini, leading up to Acceleration Economy's Partners Ecosystem Digital Summit.
Cloud Wars Minute

ServiceNow Ecosystem: 'From Ideation to Transformational Value'

Partnership leader Eric Volini outlines an ambitious set of goals for ServiceNow, including adding 1 million people to the company's ecosystem by the end of 2024.
Cloud Wars

Why ServiceNow CEO Bill McDermott Is So Bullish on 2023

Bob Evans recaps his CEO Outlook conversation with ServiceNow's chief executive Bill McDermott.
Cloud Wars Minute

Why ServiceNow Is Bullish for 2023

In this Cloud Wars Minute, Bob Evans discusses his CEO Outlook interview with ServiceNow chief executive Bill McDermott.
Cloud Wars

How ServiceNow Works With Partners So That Customers Win

In this CEO Outlook Series moment, ServiceNow CEO Bill McDermott explains how the company works with partners to help customers win.
Cloud Wars

How ServiceNow Customers Build Their Own Apps in Real-Time

The company's CEO Bill McDermott explains how the process is "lightning fast, extraordinarily low cost, and integrates with all the big departmental needs."
Cloud Wars

How ServiceNow's Platform Enables End-to-End Digital Transformation

"It's a platform game now, where only the strong survive and the best platforms win," says ServiceNow's Bill McDermott in this CEO Outlook moment.
Cloud Wars

ServiceNow CEO Bill McDermott: Driving 'Revolution in Business Software'

How are ServiceNow's customers navigating today's difficult macroenvironment, and what does that mean for future strategies? To find out, Bob Evans talks with the company's chief executive.
Cloud Wars Minute

ServiceNow CEO Bill McDermott: Driving 'Revolution in Business Software'

Bob Evans discusses his one-on-one conversation with ServiceNow CEO, Bill McDermott, which is part of the 2023 Cloud Wars CEO Outlook Series.
Cloud Wars

Cloud Wars CEO Outlook 2023 With ServiceNow CEO Bill McDermott

ServiceNow CEO Bill McDermott weighs in on the "platform" opportunity, digital transformation outcomes and why partner ecosystems are so valuable for customers.
Cloud Wars

ServiceNow Channels SAP for Some 'Rise' Mojo

The name of ServiceNow's new program," RiseUp with ServiceNow," might ring a bell. Bob Evans explains why in the context of the Cloud Wars.
Cloud Wars Minute

ServiceNow 'RISES' With SAP!

In this episode, Bob covers the launch of the RiseUp with ServiceNow program, and how both its name and program are similar to the RISE with SAP program.
Cloud Wars Minute

ServiceNow CEO and Now Chairman Bill McDermott's New Chapter

In this episode, Bob shares his thoughts on the recent news that Bill McDermott has been named as chairman of ServiceNow, where he has been the CEO for the past three years.
Cloud

An Exclusive Interview with ServiceNow CEO Bill McDermott | CEO Cloud Outlook 2022

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ServiceNow Cloud Wars Top 10 Report

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Featured Content

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ServiceNow Cloud Wars Top 10 Report

Recent Articles


  • Innovation Profile: How Generative AI Enhances ServiceNow Platforms to Enable Better Customer Experiences
  • ServiceNow CEO Bill McDermott Unlocks Secret to Success in Digital Business
  • Bill McDermott Crushes Corrosive View of IT/CIO

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ServiceNow

Founded in 2003, ServiceNow has become a high-flyer in the SaaS business. Through a unique set of digital-workflow solutions, its mission is to “making work, work better for people.” Sharply differentiated from other SaaS vendors because it does not focus on the traditional segments of ERP, HCM and CRM, ServiceNow initially helped automate IT-department operations and service-management. It has recently expanded that core approach to create highly productive digital workflows by offering solutions for HR, customer service and cybersecurity. The company’s growth prospects got a huge boost late in 2019 when it hired as CEO Bill McDermott, the highly respected former longtime leader of SAP. McDermott quickly unveiled a detailed growth strategy: moving into vertical markets, building up its partner ecosystem and expanding beyond its focus to include mid-sized businesses. McDermott also began emphasizing the company’s platform capabilities—calling ServiceNow “the platform of platforms”—and exploring alliances with other SaaS vendors whose products are complementary to ServiceNow’s.

ServiceNow’s cloud services

The company breaks out its cloud services by audience. For IT, it offers service management, operations management, DevOps, security operations and more. For employees, HR service delivery and Finance operations management. For customers, customer-service management and field-service management. For industries, education, financial services, government, healthcare, manufacturing and telecommunications.

Why ServiceNow has earned a spot in the Cloud Wars Top 10

With calendar-2020 revenue likely to top $4 billion, ServiceNow has created a highly differentiated position for itself and is looking to capitalize on that unique set of capabilities amid the current trend of digital transformation among mid-sized and large corporations. Its unique strategy, expanding fleet of services, high-growth rates and bold vision promise a strong future for the company, which holds the #9 spot on the Cloud Wars Top 10 list.
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