Whitepapers

Traditional old-school AP Automation solutions have had their day in the sun. Now it is time to retire them with other antiquated technology. AP Automation solutions had success on the business process improvements brought about by those systems, but they ignore the bigger, more important picture. Let’s look at that bigger picture and why traditional AP Automation solutions have no practical application in 2021 and beyond.

It’s time to upgrade your Dynamics NAV software but should you select Business Central on-premise or Business Central cloud? Do both options contain the same features and functionality? Take a look at our comparison chart to help you better understand which deployment type is best for you.

Power Platform is helping small to mid-sized businesses become more efficient and resilient in many ways, including a huge reduction of paperwork and administrative duties alike, allowing them to instead focus on developing new strategies to remain competitive.
Read this fact sheet to learn how Power Platform can help YOUR business improve omnichannel capabilities, gain a competitive advantage, and empower your employees to deliver exceptional customer experiences – all while scaling to the changes of our new normal due to the COVID-19 pandemic.

Providing excellent customer service in your organization’s call center leads directly to increased customer loyalty and higher retention. Download the eBook to learn how 5 leading organizations have achieved success by overcoming these common customer service challenges:
• Lack of real-time insight into data
• Limited case deflection and self-help capabilities
• High agent turnover
• High customer churn
• Lack of cross/upsell opportunities

Tech experts estimate that businesses have seen three years’ worth of digital transformation in just a few months. The pandemic has forced us to accelerate the advancement and expansion of technology-based business solutions and as a result, four trends are emerging when it comes to customer service delivery.

Are you ready to adopt these trends into your customer service strategies?
In this white paper, learn more about what these technology trends mean for your business as well as how to scale to meet customer needs during a very unpredictable time.