Boost Your Customer Experience Through Embedded AI. If you are interested in increasing customer satisfaction, consider attending Jeff Kanel’s session at User Group Summit. Jeff is the Director of Data & Analytics at To get a taste of what Jeff’s session will cover in Orlando, watch his quick video previewing the limitations of current customer-facing business processes and how AI could be the solution, with a combination of Microsoft Azure’s Machine Learning and Dynamics technologies. Enjoy!

Join GPUG All-Stars Aleiha Hanson, Belinda Allen, Jo deRuiter and Frank Heslin as they discuss tips and tricks for virtual presentations. Discussion will include PPT presentation, presenting to an audience you can’t see, and other tips for virtual sessions. Bring your questions and your experiences to share!​​​​

Join GPUG All-Stars Aleiha Hanson, Belinda Allen, Jo deRuiter and Frank Heslin as they discuss tips and tricks for virtual presentations. Discussion will include PPT presentation, presenting to an audience you can’t see, and other tips for virtual sessions. Bring your questions and your experiences to share!​​​​

Join GPUG All-Stars Aleiha Hanson, Belinda Allen, Jo deRuiter and Frank Heslin as they discuss tips and tricks for virtual presentations. Discussion will include PPT presentation, presenting to an audience you can’t see, and other tips for virtual sessions. Bring your questions and your experiences to share!​​​​

When it comes to metrics, leaders need to start with what to measure and why. What are the behaviors you want from your sales and service team, and what levers do you have to push in order to increase sales performance? In this session we’ll discuss the best practices for developing actionable metrics. Then you will see you examples of how to incorporate analytics into Dynamics 365 for Sales and Service using the built-in reporting tools and Power BI. You’ll take away ideas for how to use metrics more strategically to achieve your goals.

Join GPUG All-Stars Aleiha Hanson, Belinda Allen, Jo deRuiter and Frank Heslin as they discuss tips and tricks for virtual presentations. Discussion will include PPT presentation, presenting to an audience you can’t see, and other tips for virtual sessions. Bring your questions and your experiences to share!​​​​

Join fellow users in your quest for certification with Microsoft Dynamics 365! Study Group sessions are round table discussions across a variety of topics and themes applicable to the Microsoft Certification listed. Please review the following topics for this week’s discussion on the MB200 Certification (Microsoft Power Platform + Dynamics 365 Core): Perform Discovery, Planning, and Analysis


In a world of constant “noise”, people have adapted by carefully choosing what noise they pay attention to. The webiverse has undergone major transformation in recent years, so what once worked in terms of content, is quickly becoming more and more obsolete. There is, however, one thing that never changes… We all love stories! Join this webinar to become the best story-teller you can be and how we, too, can adapt and succeed in garnering the shortened attention spans of today.

Faster than a speeding bullet…more powerful than a locomotive…come join Amber Bell (Training Dynamo) in this fast-paced GP Tips session that will turn you from a GP User into a GP Superhero!

Learning Objectives:
Have X-Ray Vision into Company Data using SmartList Designer/Builder’s Publish to Excel functionality!
Prevent Data Annihilation using Field Level Security!
Move through GP ‘Faster Than a Speeding Bullet’ with a new way to create Macros!

​Do you want to deliver outstanding events for demanding audiences? In this session you will learn how to turn your Dynamics 365 portal into an all-in-one online event management system that utilizes an easy-to-use interface to help you plan, organize and deliver events of any complexity, saving you time and empowering you to deliver an innovative experience. Learn how the event management solution combines automated processes with the simplest of interfaces.

Most digital agencies list SEM as a service offering, but you may be surprised to know how many have NO experience or training in paid search! Because it can be so easy to pick the wrong agency, we’ll focus on the steps and questions to find and vet a good SEM vendor, including expectations and relationship management to get the best results in the months and years to come.

In this webinar we will cover a variety of key considerations and tactics you can implement including breaking down barriers, leveraging data and delivering omni-channel customer experiences, how to integrate your systems to break down silos, an introduction to Trillium and how Trillium’s clients have improved their member engagement through marketing automation, a user case, and Q&A.

Track Preview:
HR/PR

Sessions Previewed:
1. Remote Doesn’t Have to Feel So Remote
2. Payroll/HR Reporting Made Easy
3. Tracking the Human Side of things (GP Human Resources)
4. Do I Have Enough Vacation Time?
5. PowerBI-ful Dynamics GP Payroll
6. Employee Self-Service
7. Make GP US Payroll GREAT Again!
8. What new HRP Features are you missing?

Sessions Previewed:
1. Remote Doesn’t Have to Feel So Remote
2. Payroll/HR Reporting Made Easy
3. Tracking the Human Side of things (GP Human Resources)
4. Do I Have Enough Vacation Time?
5. PowerBI-ful Dynamics GP Payroll
6. Employee Self-Service
7. Make GP US Payroll GREAT Again!
8. What new HRP Features are you missing?

If you weren’t able to go to GPUG Summit 2019; if you didn’t get to attend 120+ GP sessions; or if you haven’t memorized ALL of the GP session content, then THIS presentation is for you! Abra Gilman surveyed many GP Customers to find out their favorite tips, sessions, products and presenters from this year’s GP User Group Conference and she is going to blaze thru sharing the details these GP customers wanted YOU to know about!

Sign up and buckle up – as we will squeeze lots of content into this hour!​

​Learn how to deliver a compelling experience on Microsoft AppSource. You’ll hear best practices for publishing your app, how to create a Test Drive, and discover how ISVs are achieving success on our platform.

In this session, we will dive into multiple areas of the Dynamics 365 move and how to determine what costs/savings are to be found. The following areas will be covered:

1. How to build an ROI model comparing on premise vs cloud deployment
2. Understanding TCO models that differentiate from other solutions
3. The implications of D365 “constant updates” (One Version) and how they affect competitive solutions
4. Savings inherent in ongoing support for D365

Join a cast of moderators as they lead us through a review of the material associated with this certification exam. Content will cover Microsoft’s exam guide (found here: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-600). Each week we’ll cover a section of the material and discuss the items we believe most pertinent to the exam. This is a collaborative study group – while we have moderators lined up we are always open to questions, insights and knowledge from all participants!

​Configure Price Quote (CPQ) tools have been available as add-ons for Dynamics 365 (both CRM and ERP offerings) for quite some time. But many companies don’t fully understand these solutions and how they can help their business – and others are trying to fit a CPQ solution into a business model that doesn’t work that way. In this session you will leave with answers to 4 questions:
• What is a CPQ Solution?
• What kinds of businesses does it work for (including case studies)?
• How can it help my business?

Join a cast of moderators as they lead us through a review of the material associated with this certification exam. Content will cover Microsoft’s exam guide (found here: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-600). Each week we’ll cover a section of the material and discuss the items we believe most pertinent to the exam. This is a collaborative study group – while we have moderators lined up we are always open to questions, insights and knowledge from all participants!

Join a cast of moderators as they lead us through a review of the material associated with this certification exam. Content will cover Microsoft’s exam guide (found here: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-600). Each week we’ll cover a section of the material and discuss the items we believe most pertinent to the exam. This is a collaborative study group – while we have moderators lined up we are always open to questions, insights and knowledge from all participants!