Companies must consider various applications of generative AI to extend their value propositions for customers.
Databricks Ventures made a strategic investment in Catalyst, its first foray into customer success and growth technology.
Clear objectives, an understanding of costs and benefits, and phased approaches are just some of the digital transformation strategies that have worked for CFO Manny Korakis in the past.
Cold calls and golf outings are outmoded ways to close deals with the tech-savvy buyers in today’s digital economy. Here’s what to do instead.
“AI will eat software,” says Microsoft’s Charles Lamanna. It will be the main user interface, the main way logic is decided, and the main engine for digital solutions.
Originally featured at the Generative AI Digital Summit, this innovation profile highlights company announcements from the recent Knowledge 2023 conference.
In anticipation of the Generative AI Digital Summit on May 25th, Janet Schijns runs through some existing use cases for technology partners.
Tony Uphoff discusses presentations and conversations from the conference around new ServiceNow platform roadmaps, venture strategies, and recent senior leadership hires.
Bob Evans is joined by SAP Chief Strategy Officer Sebastian Steinhaeuser in this episode, who describes the key takeaways from SAP’s Sapphire event.
Tony Uphoff shares a framework for CEOs that will help their companies better connect with customers, stay competitive, and drive growth.
In this Digital CIO Summit moment, Cirque du Soleil VP of IT Philippe Lalumiere discusses the live entertainment company’s customer-centered digital transformation.
Bob Evans proposes his “Sapphire Wishlist,” which includes five critical ideas that he hopes are addressed at SAP’s upcoming event.
ChatGPT, and its generative AI underlying technology, can replace some, but not all, human tasks. In this analysis, Janet Schijns explores which ones are best suited for machines versus humans.
On the company’s most recent earnings call, ServiceNow CEO Bill McDermott explained why leaders must hang together to drive digital transformation, and discussed generative AI.
AI helps deliver a positive customer experience, increases customer satisfaction, and improves customer retention and revenue, but only if applied wisely, writes Scott Vaughan.
Oracle’s Doug Smith explains how the company tracks the success of its partner and client projects, using its Customer Success management functions.
SAP Chief Partner Officer Karl Fahrbach defines the three-stop process that shows how SAP co-creates with partners and customers.
CFO of the London Stock Exchange Group told Oracle CEO the exchange’s big prize has been its ability to “create faster revenue outcomes,” writes Bob Evans.
In this interview from QlikWorld 2023, Qlik Global Product Marketing VP Josh Good and Wayne Sadin discuss the company’s tools and customer strategies.
Bob Evans shares highlights from his interview with Corporate VP of Google Cloud Kevin Ichhpurani about Google Cloud partners.