Tony Uphoff shares a framework for CEOs that will help their companies better connect with customers, stay competitive, and drive growth.
AI helps deliver a positive customer experience, increases customer satisfaction, and improves customer retention and revenue, but only if applied wisely, writes Scott Vaughan.
While it provides many business applications already, ChatGPT and other generative AI apps must be implemented wisely, says Tony Uphoff.
A late arrival to e-commerce, Hibbett Sports closed the gap with laser CX focus, a novel fulfillment approach, and aggressive use of AI to engage customers.
When it began to sell online in 2017, Hibbett Sports emphasized delivering a customer experience that was on par with its in-store service. Hibbett exec Bill Quinn explains how.
As the pace of business accelerates, automating ERP processes helps companies remain competitive and achieve long-term success, says Kenny Mullican.
From competitive pricing and customizable solutions to excellent customer support and reliable infrastructure, here are the table stakes that every CIO should consider when evaluating cloud providers.
Early data suggests holiday online sales are solid. E-commerce companies are using automation and chatbots to improve service and save money.
In this analyst take recorded on-location at Celosphere 2022, Tom and Kieron discuss new Celonis products and partnerships, and how they will positively impact customers.
In Ep. 187, Kieron Allen explains how Flipkart, one of the largest e-commerce companies in India, is entering the Metaverse in a big way with a new immersive and interactive initiative.
Sana ties its e-commerce store directly to Microsoft Dynamics and SAP ERP systems, ensuring access to real-time, synchronized data.
In Cloud Wars Horizon Minute, Ep. 56, Tom Smith profiles Sana, which develops cloud e-commerce software that is always in sync with a company’s ERP data, and it also includes built-in payment functionality.
Learn how a retailer of natural and decorative stones reduced manual tasks by implementing a k-eCommerce solution.
Learn how a big-rig and classic car parts manufacturing company improved its customer experience by creating a web store.
Learn how an equestrian and leather product company overcame eCommerce challenges by optimizing its online sales platform for B2B customers.
Conversational commerce is an innovative idea that’s transforming the entire e-commerce landscape. Using conversational commerce makes it possible for companies,…
Business Need – Finding a Scalable B2B eCommerce Platform Bunzl is a multinational global sourcing and distribution company for a…
A personalized consumer experience is an expectation today. Robert Verkade shares how Sana Commerce is empowering businesses by reshaping their e-commerce strategy.
Creating a positive customer experience is critical in boosting your sales. Many customers are willing to pay more for a…