Celonis co-CEO Alex Rinke lists scalability, innovation, and embedded knowledge as his firm’s top three differentiators in a discussion for Process Mining Battleground.
J.P. Morgan’s Payments Partner Network and Six Flags’ new payment technology implementations demonstrate the power of ecosystem partnerships for innovation and value creation.
Tony Uphoff shares a framework for CEOs that will help their companies better connect with customers, stay competitive, and drive growth.
Organizations need to invest in the right people, processes, and technologies to protect themselves from online threats in particular.
AI helps deliver a positive customer experience, increases customer satisfaction, and improves customer retention and revenue, but only if applied wisely, writes Scott Vaughan.
Enterprise resource Planning (ERP) systems can optimize the use of resources to generate income and plan for the future.
In his latest analysis, Bill Doerrfeld considers the security and privacy implications around using generative AI apps and large language models.
Bob Evans shares highlights from his one-on-one conversation with Snowflake’s Chief Revenue Officer Chris Degnan.
New data from Palo Alto Networks’ incident response team highlights the expanding set of extortion tactics being used as part of ransomware attacks.
While it provides many business applications already, ChatGPT and other generative AI apps must be implemented wisely, says Tony Uphoff.
A late arrival to e-commerce, Hibbett Sports closed the gap with laser CX focus, a novel fulfillment approach, and aggressive use of AI to engage customers.
When it began to sell online in 2017, Hibbett Sports emphasized delivering a customer experience that was on par with its in-store service. Hibbett exec Bill Quinn explains how.
Justin Grochoski, a retail/CPG expert at Celonis, explains why big companies need to enable greater connectivity to overcome inventory, supply chain issues.
Janet Schijns shares top insights from recent conversations with partners and retailers about how they can best work together.
Learn all the latest in retail innovation from our expert team of practitioner-analysts including how to enhance your strategies with hyperautomation.
Professional services organizations are in demand as customer needs shift rapidly. Scott Vaughan shares advice on how they can adapt and capitalize on the opportunities available.
SAP is turning 51 but Bob Evans says it is becoming a youthful unicorn with the help of its experience centers, fashion initiatives, and superb customer focus.
CISO Frank Domizio looks at common security vulnerabilities in the retail industry and offers practical ways to mitigate them and boost resilience.
Paul Swider explains how AI-powered consumer experience innovations are revolutionizing the retail healthcare field.
Kenny Mullican explores how on-demand manufacturing powered by multi-cloud technology addresses supply chain, sustainability, and customer service challenges, particularly in retail.