A late arrival to e-commerce, Hibbett Sports closed the gap with laser CX focus, a novel fulfillment approach, and aggressive use of AI to engage customers.
retail
When it began to sell online in 2017, Hibbett Sports emphasized delivering a customer experience that was on par with its in-store service. Hibbett exec Bill Quinn explains how.
Justin Grochoski, a retail/CPG expert at Celonis, explains why big companies need to enable greater connectivity to overcome inventory, supply chain issues.
Janet Schijns shares top insights from recent conversations with partners and retailers about how they can best work together.
Learn all the latest in retail innovation from our expert team of practitioner-analysts including how to enhance your strategies with hyperautomation.
Professional services organizations are in demand as customer needs shift rapidly. Scott Vaughan shares advice on how they can adapt and capitalize on the opportunities available.
SAP is turning 51 but Bob Evans says it is becoming a youthful unicorn with the help of its experience centers, fashion initiatives, and superb customer focus.
CISO Frank Domizio looks at common security vulnerabilities in the retail industry and offers practical ways to mitigate them and boost resilience.
Paul Swider explains how AI-powered consumer experience innovations are revolutionizing the retail healthcare field.
Kenny Mullican explores how on-demand manufacturing powered by multi-cloud technology addresses supply chain, sustainability, and customer service challenges, particularly in retail.
From chatbots and checkout-free stores to supply chain optimization and advanced analytics, Joanna Martinez explains automation advances in the retail industry.
Analysts Scott Vaughan and Tom Smith put context around the AI outlook for retailers and the fast-changing partner ecosystem in that vertical.
The alliance between retail and cloud giants makes Walmart industry cloud expertise, tech available to other retailers in Salesforce app store.
Scott Vaughan explores how retail marketers are tapping into cloud-powered applications and integrations to drive tailored experiences and revenue.
In this Cloud Wars Expo Industry Cloud Battleground moment, Google Cloud’s Carrie Tharp showcases Business Messages, a conversational messages solution that delivers branded interactions on a Places page.
Kieron Allen explores how sustainable packaging powers
sustainability strategies not only for the retail and manufacturing industries, but also for organizations in every sector.
Drawing on examples from the retail and healthcare industries, Janet explains why partner strategies may be the missing link for modernizing data.
Google Cloud CEO Thomas Kurian discusses customer buying patterns and priorities, 2023 trends, and how a customer focus attracts great employees.
In episode 31, Kieron Allen explains why he thinks that data analytics and hyperlocal audiences will be a big trend in 2023.
In episode 76 of the Hyperautomation Minute, Aaron Back explains how AI, AR, and VR are transforming the shopping experience to create sustainable outcomes in the retail industry.