Five process mining products to watch — from Abbyy, IBM, Mehrwerk, Microsoft, and ServiceNow — underscore the category’s increasing reach into automation, task mining, unstructured data, and more.
ServiceNow
ServiceNow aims to enter the customer-relationship management (CRM) sector, with CEO Bill McDermott citing a “tremendous opportunity” to reshape CRM through AI-powered workflows.
ServiceNow has had substantial subscription revenue growth and is making a strategic pivot into Customer Relationship Management (CRM).
As technology and business strategies converge, the CEO Outlook 2024 series dives deep into insights from Cloud Wars Top 10 CEOs. Don’t miss the exclusive interviews, starting with SAP’s Christian Klein.
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ServiceNow aims to exceed $10 billion in 2024 revenue, driven by high demand for digital-business workflows, generative artificial intelligence tools, and strategic AI investments.
ServiceNow emerges as the fastest-growing major cloud vendor globally, boasting a fifth consecutive quarter of accelerating subscription revenue and a robust outlook in 2024.
With its planned acquisition of UltimateSuite, ServiceNow adds task mining functionality and aims to accelerate automation in customer workflows.
Snowflake, positioned at the forefront of the GenAI revolution, reports robust Q3 results, emphasizing data-centric GenAI strategies and a transformative focus on unstructured data.
Generative AI will power a new category of highly contextualized service that makes the automation appear invisible to the customer, Accenture exec says.
Partners need to help ServiceNow customers deploy generative AI and think through use cases that tap into existing workflows to boost employee productivity.
Partners help customers deploy GenAI, develop use cases, and push the ServiceNow platform beyond where the company would have pushed it alone.
ServiceNow claims the top spot as the world’s hottest cloud vendor with a remarkable 27% growth rate, outpacing all the other Cloud Wars Top 10 companies.
ServiceNow, led by CEO Bill McDermott, claims the top spot on the Cloud Wars Growth Chart with a 27% growth rate, outpacing competitors and achieving key milestones in a breakout year, reshaping the cloud landscape.
ServiceNow’s Erica Volini, featured in the upcoming AI Ecosystem Course underscores the significance of purpose-built tools like AI Lighthouse.
ServiceNow expands the functionality of its Now Assist platform with three new capabilities powered by generative AI.
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Sam Altman’s recent employment shifts between OpenAI and Microsoft triggered a remarkable $100-billion surge in the Cloud Wars Cloud Confidence Index.