Enhanced integration between Dynamics 365 CE applications and Microsoft Teams helps creating a more connected and engaging experience for collaboration across business organizations. Whether you work in Sales, Customer Service, or Marketing, it is now simple to meet, chat, and call from within your Dynamics 365 workspace. This session will highlight how these capabilities enable your staff to be more collaborative and insightful to deliver great customer service experience.

Takeaways: 

– How to set up the integration between Dynamics 365 and Microsoft Teams 

– What is embedded Microsoft Teams chat experience for Dynamics 365 

– How the integration provides conversation intelligence in Dynamics 365

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