Implementing D365 F&O can be a daunting project and leading the people side of change during that implementation can be especially challenging. Implementation requires many changes, and those changes have impacts and effects on your employees and processes. To minimize the impact, reduce negative outcomes, and encourage positive results, a structured approach to change management should be integrated with the project plan. In this case study, we will walk through what change management is and how TCCA used change management to increase success during their implementation of D365 F&O.

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