For many customer facing organizations scheduling times to meet with their customers and then rescheduling the meeting times can take a significant amount of effort. Figuring out how to handle high priority issues, missed or cancelled appointments, and employees who are unexpectedly unavailable can be difficult. Dynamics 365 Field Service and Project Automation include the schedule board. By using the schedule board and resource schedule optimization an organization can save time and money creating schedules as well as communicating better with their customers. 

In this session we will discuss :

•     Basic operation of the schedule board 

•     Customizing the schedule board to show the information that is most important to your organization 

•     Universal resource scheduling and scheduling items in Dynamics 

•     Resource schedule optimization (RSO)

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