Generative artificial intelligence (GenAI) has the potential to solve difficult, time-consuming business problems by sifting through vast quantities of data and turning it into actionable business outputs. Integrating this technology into existing workflows and automations can significantly accelerate the time-to-value for an organization.
In this guidebook, Acceleration Economy analysts analyze the ServiceNow platform’s role in supporting today’s most compelling GenAI use cases and how partners can deliver technical functionality and business expertise to make those use cases reality.
Tony Uphoff shares the use cases being prioritized by ServiceNow and its AI Ecosystem partners, including Accenture, Cognizant, Deloitte, EY, and Microsoft. Kieron Allen goes deep on the ServiceNow platform’s underlying software components so you can clearly understand its functionality before and after the addition of GenAI. Partners expert Janet Schijns explains how ServiceNow is redefining its customer engagement model, with GenAI as a driving force, to be led by partners.