Acceleration Economy Cloud Wars Expo

In this Industry Cloud Battleground — now available on demand with a premium subscription to Acceleration Economy — Ishan Khandelwai, Consumer Industries Marketing, Google Cloud, talks to Carrie Tharp, Vice President Retail & Consumer, Google Cloud about the current state of the hospitality and entertainment industry with a focus on how Google Cloud handles customer digital engagement; its security products; and its work to improve the customer’s physical experience.

Highlights from this Session, and What You Will Learn:

  • The consumer is seeking a large amount of information online from many different sources while planning trips and entertainment and how hospitality might get a chance to influence their decision-making
  • Hospitality experiences peak times, similar to retail; how retail principles can be applied to peak times.
  • Technology’s role in improving the physical experience and how it can help make up for issues like short-staffing.
  • How data and analytics enable hospitality to act on trends and dynamics in real-time.
  • The role of privacy and security in the hospitality experience and Google Cloud’s ability to keep customers aware of potential security threats while also protecting the privacy of consumers.

View this Event Session

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