Salesforce Overview
Salesforce is the world's #1 customer relationship management (CRM) platform. Our cloud-based CRM applications for sales, service, marketing, and more don’t require IT experts to set up or manage – simply log in and start connecting to customers in a whole new way. More than 150,000 companies use Salesforce CRM to grow their businesses by strengthening customer relationships. CRM helps companies understand their customers’ needs and solve problems by better-managing customer information and interactions – all on a single platform that’s always accessible from any desktop or device.Company Snapshot
- Cloud Revenue (as of 01/31/2024):$9.3B
- Cloud Services:SaaS,PaaS
- CEO:Marc Benioff
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AI Ecosystem
The report is a compilation of the innovations, funding, and products highlighted in AI Ecosystem Reports from the first quarter of 2024.
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Salesforce eyes Informatica acquisition, aligning with its strategy to become a leading data company.
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SAP intensifies focus on data with GenAI capabilities in Datasphere, refraining from "data cloud" terminology despite potential customer alignment.
AI/AI Index Weekly Report
AI Ecosystem Report Ep 30: ServiceNow and Nvidia expand their existing partnership to integrate GenAI offerings; Bria secures funding for its infringement-free image generation platform; and Salesforce releases Einstein Copilot.
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Salesforce introduces Einstein Copilot, a GenAI offering leveraging proprietary company data to provide contextual answers within CRM applications.
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Salesforce CEO Marc Benioff declares the company's transformation into a data company amid slowing growth projections for its core business.
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Salesforce is making a strategic shift towards prioritizing higher margins over growth, which entails a new focus on its identity as a data company and addressing challenges in synergy among its legacy clouds.
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Businesses exhibit strong confidence in cloud and AI, reflected in soaring RPO and backlog figures from Workday, Snowflake, and Salesforce. Substantial long-term commitments highlight aggressive investments in these companies' software.
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Recent earnings reports from Workday, Snowflake, and Salesforce show strong future bookings across diverse market positions.
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Highlighting optimistic subscription-revenue trends for Workday, decoding Salesforce's cautiously optimistic signals for a potential growth turnaround, and expecting continued strong growth for Snowflake driven by AI and expanding data initiatives.
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An analysis of the upcoming fiscal Q4 results of Workday, Snowflake, and Salesforce that emphasizes their ability to succeed in the dynamic cloud market.
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The cloud software giant joins the National Institute of Standards and Technology's US AI Safety Institute Consortium as a member of its inaugural class.
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Snowflake, Workday, and Salesforce experience the greatest market cap percentage gains among the Cloud Wars Top 10. The index reflects customer confidence in these firms.
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The Cloud Wars Cloud and AI Confidence Index reaches an all-time high, led by Microsoft, Google, and Amazon, which all gained well over $1 trillion in market cap.
AI Ecosystem
This report provides insights into the unique capabilities and differentiators of five top reporting tools from IBM, Microsoft, Oracle, Qlik, and Tableau.
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Google Cloud claims the #1 spot in the Cloud Wars growth chart with a 25.7% growth rate and $9.2 billion in revenue, amid shifting industry dynamics.
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Google Cloud has a narrow lead on the Cloud Wars growth chart; Microsoft's growth is remarkable; and the GenAI Revolution continues to impact the top cloud vendors.
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Siemens, Salesforce have co-created software to help manufacturers become more service-centric, upgrade customer experiences, and drive revenue growth.
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Overview of business intelligence and reporting tools to watch delivers an explanation of key features such as AI-enhanced analytics, data visualization, and cloud functionality.
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ServiceNow has had substantial subscription revenue growth and is making a strategic pivot into Customer Relationship Management (CRM).
Data Modernization
Learn about our top five revenue technology products to watch this year, including offerings from Salesforce, 6Sense, Qualified, Champify, and Syncari.
AI/AI Index Weekly Report
AI Index Report Ep 22: Salesforce announces latest additions to its Einstein AI; Nabla secures funding for its specialized copilot; and Articul8 provides high security AI.
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The Salesforce Trailblazer Career Marketplace will enable users with AI, data, and CRM skills to connect with employers in the Salesforce ecosystem.
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In another example of the evolving nature of partnerships in the Cloud Wars Top 10, AWS and Salesforce expand their collaboration to data and AI initiatives.
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ServiceNow claims the top spot as the world's hottest cloud vendor with a remarkable 27% growth rate, outpacing all the other Cloud Wars Top 10 companies.
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The Cloud Wars Top 10 companies, with a combined market cap exceeding $7 trillion, have experienced a range of performance in 2023, with CEOs including Microsoft's Satya Nadella and SAP's Christian Klein standing out.
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Major enterprise vendors, Workday, Snowflake, and Salesforce, collectively reveal a robust fiscal-Q3 with strengthened customer spending, notable revenue surges, and strategic positioning.
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A look at Q3 earnings reports from major cloud companies (Workday, Snowflake, Salesforce), emphasizing the consistent surge in customer demand, while noting Salesforce's CEO, Marc Benioff, skillfully balances cautious language with optimistic insights about AI and enterprise technology trends
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Salesforce, the leading global enterprise-apps vendor with fiscal-Q3 revenue of $8.7 billion, faces challenges as it trails competitors in quarterly growth rates.
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Salesforce, led by Marc Benioff, has a slow growth rate at 11%, prompting questions about CRM's relevance and Salesforce's ability to innovate across various fronts amid changing market dynamics.
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Who is the Cloud Wars CEO of the Year? A call to vote for your pick for Cloud Wars CEO of the Year.
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In the latest Cloud Wars Minute, Oracle leads the hottest growth companies with a 30% growth rate, hitting $4.6 billion in cloud revenue.
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A look at how Salesforce's Automotive Cloud is revolutionizing the future of driving, enhancing in-car experiences, and empowering automakers with real-time insights in the rapidly evolving automotive industry.
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Salesforce announces $20 million in grants to fund training and education programs in schools and non-profits, focusing on generative AI and emerging technologies to prepare students and the workforce for the future.
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IBM and Salesforce collaborate for customer relationship management (CRM), leveraging generative AI to enhance customer experience and productivity.
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Salesforce has overtaken SAP in recent quarterly revenue, but SAP leads in trailing-12-month revenue as they vie for the title of the world's largest enterprise applications vendor in a competitive enterprise software market.
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Here's a look into the intense competition between SAP and Salesforce to become the world's largest applications vendor, highlighting their quarterly, trailing-12-month, and long-term revenue comparisons and the significance of this competition in the evolving cloud market.
AI/AI Index Weekly Report
AI Index Episode 9: The U.S. DOD launches its generative AI Task Force; Salesforce Ventures invests $200 million in Hugging Face; and Lex provides AI-powered writing tools.
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During the Salesforce earnings call, Marc Benioff emphasized the company's "incredible" performance but neglected to comment on its revenue growth.
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Despite Marc Benioff saying the company's performance is "incredible", Salesforce's Q2 growth rates demonstrate otherwise.
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Integrating generative AI, natural language prompts, large language models, and machine learning augments the power of customer experience applications.
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The Cloud Confidence Index uses market caps of top 10 cloud companies as a proxy for business leaders' confidence in their growth, reflecting customer demand and technology trends. The index is up slightly.
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Salesforce's evolving strategy prioritizes customer-centric innovation, AI integration, and higher profits. It ranks number 8 on the Cloud Wars Top 10.
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Bob Evans shares his thoughts on Salesforce's 9% price increase across many of its product lines, and suggests competitors Oracle and SAP will respond aggressively.
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Will customers go along with Salesforce's price increases? If they don't, that creates new opportunities for Oracle and SAP.
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Mercedes-Benz, Ulta, and Toyota are co-creating with leading vendors to leverage AI for extraordinary customer experiences.
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J.P. Morgan's Payments Partner Network and Six Flags' new payment technology implementations demonstrate the power of ecosystem partnerships for innovation and value creation.
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In the Acceleration Economy Cloud Wars Top 10 course, discover how companies, including Celonis, achieve Cloud Wars Horizon designation.
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With support for a new environmental, social, and governance reporting framework, Salesforce continues to build out its NetZero Cloud functionality.
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Get a preview of our Cloud Wars Top 10 course on how buying committees and C-level executives can use the cloud ranking to support purchase decisions.