Salesforce Overview
Salesforce is the world's #1 customer relationship management (CRM) platform. Our cloud-based CRM applications for sales, service, marketing, and more don’t require IT experts to set up or manage – simply log in and start connecting to customers in a whole new way. More than 150,000 companies use Salesforce CRM to grow their businesses by strengthening customer relationships. CRM helps companies understand their customers’ needs and solve problems by better-managing customer information and interactions – all on a single platform that’s always accessible from any desktop or device.Company Snapshot
- Cloud Revenue (as of 01/31/2023):$8.4B
- Cloud Services:SaaS,PaaS
- CEO:Marc Benioff
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Cloud Wars Salesforce, the leading global enterprise-apps vendor with fiscal-Q3 revenue of $8.7 billion, faces challenges as it trails competitors in quarterly growth rates.
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Cloud Wars A look at how Salesforce's Automotive Cloud is revolutionizing the future of driving, enhancing in-car experiences, and empowering automakers with real-time insights in the rapidly evolving automotive industry.
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Cloud Wars Minute IBM and Salesforce collaborate for customer relationship management (CRM), leveraging generative AI to enhance customer experience and productivity.
Cloud Wars Salesforce has overtaken SAP in recent quarterly revenue, but SAP leads in trailing-12-month revenue as they vie for the title of the world's largest enterprise applications vendor in a competitive enterprise software market.
Cloud Wars Minute Here's a look into the intense competition between SAP and Salesforce to become the world's largest applications vendor, highlighting their quarterly, trailing-12-month, and long-term revenue comparisons and the significance of this competition in the evolving cloud market.
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Cloud Wars Minute Despite Marc Benioff saying the company's performance is "incredible", Salesforce's Q2 growth rates demonstrate otherwise.
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Cloud Wars Minute The Cloud Confidence Index uses market caps of top 10 cloud companies as a proxy for business leaders' confidence in their growth, reflecting customer demand and technology trends. The index is up slightly.
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Cloud Wars Bob Evans shares his thoughts on Salesforce's 9% price increase across many of its product lines, and suggests competitors Oracle and SAP will respond aggressively.
Cloud Wars Minute Will customers go along with Salesforce's price increases? If they don't, that creates new opportunities for Oracle and SAP.
Cloud Wars Mercedes-Benz, Ulta, and Toyota are co-creating with leading vendors to leverage AI for extraordinary customer experiences.
Cloud Wars J.P. Morgan's Payments Partner Network and Six Flags' new payment technology implementations demonstrate the power of ecosystem partnerships for innovation and value creation.
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Cloud Wars Minute With support for a new environmental, social, and governance reporting framework, Salesforce continues to build out its NetZero Cloud functionality.
Cloud Wars Get a preview of our Cloud Wars Top 10 course on how buying committees and C-level executives can use the cloud ranking to support purchase decisions.
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Cloud Wars Salesforce's Net Zero Cloud sustainability software gains new reporting functionality to help customers comply with key international standards.
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Cloud Wars Minute In the last three months, the Cloud Confidence Index grew 23%. A few of the Cloud Wars Top 10 companies stood out, and Bob Evans explains why.
Cloud Wars Minute Aaron Back offers his thoughts on new announcements and products launched at this week's Salesforce AI Day.
Cloud Wars The Salesforce Data Cloud is an indispensable component of the company's new AI Cloud, which was revealed at the company's recent AI Day event.
Cloud Wars Bob Evans breaks down the latest changes to the Cloud Wars Top 10 ranking, in which ServiceNow, Workday, and Google Cloud moved up.
Cloud Wars Minute In the latest Cloud Wars Top 10 ranking, ServiceNow and Workday have moved up, while Salesforce has dropped.
Cloud Wars Salesforce CEO Marc Benioff expressed the boom in tech spending, as a result of AI, while also noting the company's top priority is boosting profits, not growth.
Cloud Wars Minute With a predicted rise in tech-spending around generative AI, Bob Evans points to the paradox between slowing revenue growth and accelerating profits.
Cloud Wars Minute The global tire brand Pirelli has launched a series of online ordering enhancements to boost customer experience. They're built on several Salesforce apps.
Acceleration Economy Minute Salesforce has announced its latest Green Code initiative which aims to reduce the carbon footprints associated with the software development lifecycle.
Cloud Wars Minute Salesforce its building on existing climate action initiatives with a new strategy it dubs "Nature Positive." Here's why it matters.
Cloud Wars A late arrival to e-commerce, Hibbett Sports closed the gap with laser CX focus, a novel fulfillment approach, and aggressive use of AI to engage customers.
Cloud Wars When it began to sell online in 2017, Hibbett Sports emphasized delivering a customer experience that was on par with its in-store service. Hibbett exec Bill Quinn explains how.
Cloud Wars During the recent earnings call, Salesforce introduced Marc Benioff 2.0 as the CEO has transformed in his role with new priorities.
Cloud Wars Minute After the recent Salesforce earnings call, Bob Evans evaluates the new priorities articulated by CEO Marc Benioff.
Cloud Wars Bob Evans reviews Salesforce's Q4 results, which suggest that the company's FY24 growth will tumble to 10%.
Sustainability Tom Smith explains how Salesforce and the company's Net Zero Cloud support ESG reporting and the sustainability work of complex organizations.
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Cloud Wars Minute Despite a big round of layoffs, Salesforce will have to contend with four other major issues to secure future growth, says Bob Evans.
Cloud Wars While Salesforce’s Q3 numbers revealed some uplifting results and possibilities, the overall picture shows a company in disarray that has suddenly fallen out of phase with a vast market it has helped to power for the past two decades.