Salesforce Overview
Salesforce is the world's #1 customer relationship management (CRM) platform. Our cloud-based CRM applications for sales, service, marketing, and more don’t require IT experts to set up or manage – simply log in and start connecting to customers in a whole new way. More than 150,000 companies use Salesforce CRM to grow their businesses by strengthening customer relationships. CRM helps companies understand their customers’ needs and solve problems by better-managing customer information and interactions – all on a single platform that’s always accessible from any desktop or device.Company Snapshot
- Cloud Revenue (as of 04/30/2024):$9.1B
- Cloud Services:SaaS,PaaS
- CEO:Marc Benioff
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Cloud Wars Salesforce’s Einstein Service Agent enhances customer service with AI for personalization and scalability, but customers need to understand the challenges.
Cloud Wars Minute Salesforce users can now gain personalized metrics and insights directly from Tableau Pulse from directly within their CRM workflows.
Cloud Wars From fundraising proposals to Einstein-generated program summaries, Salesforce taps GenAI to help nonprofits operate more efficiently.
Cloud Wars Salesforce's growth is lagging behind faster-growing ServiceNow, raising questions about the company's future competitiveness in the cloud and enterprise apps markets.
Cloud Wars Minute Marc Benioff’s comments about ServiceNow belie ServiceNow’s superior growth and market performance compared to Salesforce.
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Cloud Wars Salesforce and Workday join forces to harness AI capabilities, seeking to deliver integrated data experiences that rival those of SAP and Oracle.
Cloud Wars Minute Salesforce and Workday's partnership aims to enhance AI capabilities and data integration to better compete with SAP and Oracle, beyond just launching an AI-powered employee service agent.
Cloud Wars Deliverable from partners will enable task automation and personalized support as well as deliver data-driven insights that leverage Salesforce's Einstein AI.
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Cloud Wars Minute SAP's strong Q2 performance stands out as it maintains robust growth while competitors face a slowdown in demand.
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AI Ecosystem Clara Shih of Salesforce uses her platform to take action and educate others on safe, secure use of AI as she leads teams in propelling the field forward.
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Cloud Wars Minute The state of the top five enterprise apps vendors -- SAP, Microsoft, Workday, Salesforce, and Oracle -- based on current growth rates, plus insight into their futures.
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Cloud Wars Minute The battle between SAP and Salesforce has shifted for supremacy in the enterprise apps space to not just focus on apps or AI but on data.
AI Ecosystem Day 1 of IBM's Think2024 delivered tech innovation insights, from GenAI to quantum, along with unique approaches to partnerships and coopetition.
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AI Ecosystem The report is a compilation of the innovations, funding, and products highlighted in AI Ecosystem Reports from the first quarter of 2024.
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Cloud Wars Salesforce introduces Einstein Copilot, a GenAI offering leveraging proprietary company data to provide contextual answers within CRM applications.
Cloud Wars Salesforce CEO Marc Benioff declares the company's transformation into a data company amid slowing growth projections for its core business.
Cloud Wars Salesforce is making a strategic shift towards prioritizing higher margins over growth, which entails a new focus on its identity as a data company and addressing challenges in synergy among its legacy clouds.
Cloud Wars Businesses exhibit strong confidence in cloud and AI, reflected in soaring RPO and backlog figures from Workday, Snowflake, and Salesforce. Substantial long-term commitments highlight aggressive investments in these companies' software.
Cloud Wars Minute Recent earnings reports from Workday, Snowflake, and Salesforce show strong future bookings across diverse market positions.
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Cloud Wars Minute An analysis of the upcoming fiscal Q4 results of Workday, Snowflake, and Salesforce that emphasizes their ability to succeed in the dynamic cloud market.
Cloud Wars Minute The cloud software giant joins the National Institute of Standards and Technology's US AI Safety Institute Consortium as a member of its inaugural class.
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Cloud Wars Minute The Cloud Wars Cloud and AI Confidence Index reaches an all-time high, led by Microsoft, Google, and Amazon, which all gained well over $1 trillion in market cap.
AI Ecosystem This report provides insights into the unique capabilities and differentiators of five top reporting tools from IBM, Microsoft, Oracle, Qlik, and Tableau.
Cloud Wars Google Cloud claims the #1 spot in the Cloud Wars growth chart with a 25.7% growth rate and $9.2 billion in revenue, amid shifting industry dynamics.
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Cloud Wars Siemens, Salesforce have co-created software to help manufacturers become more service-centric, upgrade customer experiences, and drive revenue growth.
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Cloud Wars Minute ServiceNow has had substantial subscription revenue growth and is making a strategic pivot into Customer Relationship Management (CRM).
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AI/AI Index Weekly Report AI Index Report Ep 22: Salesforce announces latest additions to its Einstein AI; Nabla secures funding for its specialized copilot; and Articul8 provides high security AI.
Cloud Wars The Salesforce Trailblazer Career Marketplace will enable users with AI, data, and CRM skills to connect with employers in the Salesforce ecosystem.
Cloud Wars Minute In another example of the evolving nature of partnerships in the Cloud Wars Top 10, AWS and Salesforce expand their collaboration to data and AI initiatives.
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