Are your controls still effective in the new COVID-19 environment? RSM has developed a comprehensive COVID-19 rapid controls triage to assess and quickly evaluate your pandemic-related internal control risks.

When people and process work together, a sales team’s velocity can take off! But it can be tricky to get people-centric teams to describe what they do in a process-centric manner. And it can be challenging to select the right process automation tool in Dynamics 365 and configure it to align with the needs of your team.

In this non-technical session you’ll learn methods for engaging your sales teams in process design, and the basics of configuring processes in Dynamics.

Our agenda for the day will cover:

•Understanding the Customer Journey – how to align your sales process with the customer buying process

•Sales Intelligence – tools and techniques to build lists and research your audience before first contact is made

•Lead Generation – generating more, and better, leads for your sales team to work and using AI to prioritize them for follow-up

•Qualification – processes and solutions for going from unqualified, to marketing qualified leads (MQLs) to sales qualified leads (SQL) – and some simple definitions for these terms

•Account Based Marketing (ABM) and Sales – targeting large accounts for broadening and deepening your relationship

•Sales Pipeline and Process Design – design a process flow that your team can actually use without creating more friction in the selling cycle

•Quoting and Configure-Price-Quote – delivering higher quality quotes to your customers no matter how simple or complex your product is; and secrets for differentiating tactical sales from strategic sales

•Approvals and E-Signatures – expediting internal and external approvals to keep your team focused on selling

•Activity Planning, Tracking and Sales Cadencing – understanding the importance of activity management, and how playbooks, sales cadencing tools and AI can all play a role in improving activity adoption

•Sales Meetings and Team Engagement – using Dynamics 365 to run your sales meetings, and techniques for getting the whole team engaged in continuous improvement

If you manage the security of your company’s data, while challenging, you also have the opportunity to be a champion for your company with the right tools. In this session, learn how Fastpath can help provide your company to answers important questions like: Do you know who has access to your data, what they are doing with that data, and the risks to your data? With the Fastpath Assure cloud platform, you can answer these questions and provide an internal control framework to meet your compliance needs. Get rid of manual, prone to error, security related tasks and replace them with solid controls around user access, segregation of duties, tracking changes to critical data, and setting up new users. Fastpath will help your company take your security by design to the next level. We also will review the native controls in Dynamics 365F&O/AX around security, showing where Fastpath can help fill gaps and improve efficiencies in security reporting. In today’s world, with GDPR, SOX, and ever-growing number of audits, having the right security and financial controls in place is more important than ever. This session will show how the Fastpath governance, risk, and compliance solutions can help your company become a security and compliance superstar.

Did you know that over 60% of CRM projects encounter serious user adoption and ROI issues? The struggle is real. But you’re not alone!

This non-technical session will include a full day of information on how to engage your team (leaders and users), improve your CRM solution, drive up adoption, and measurably improve results.

Our agenda for the day:

•The Annual Roadmap – Everything you need to know about engaging your team to build a roadmap to success. We’ll dive head first into what should be included in your CRM roadmap, how to built it, creating a vision, project planning, getting the team engaged, building your business case, measuring the ROI, benchmarking user satisfaction, working with your unique corporate culture, and constantly improving. Attendees will take away a workbook with a framework for planning to launch or improve your CRM project.

•Employee Surveys – A simple solution for giving everyone a voice. But with a twist on creating a gap analysis for better prioritization, persona analysis to identify differences across teams, and benchmarking to give CRM project leadership recognition for the success that they create.

•The Culture Factor – Why sociology, and not psychology, is at the heart of driving CRM adoption. The 6 cultural metrics, and how to work with them to create and better CRM adoption strategy.

•User Personas and the CRM Framework – A matrix for understanding your strengths and weaknesses, with over 20 different approaches for driving adoption. Material will be covered in a round-table format with attendees selecting and prioritizing areas for discussion and sharing their own stories of success and struggle; and instructors sharing lessons learned from the field.

Are you finding managing and administering security to be one big headache?  Want to get back to you day job?  Are you concerned the roles you are building may provide more access than you are aware of?  Concerned you are over provisioning security and going to get hit with a large license bill later?  If you answered yes to any of these questions, please join this session where we show how the Security Designer tool from Fastpath can make all these problems vanish.  We will show you how Security Designer makes it just plain easier to manage security day to day, but also more importantly helps you design and test security, before deploying to production.  We will cover security best practice ideas around least privilege and how you can save money from a user licensing standpoint with Fastpath’s easy licensing reports.  Security is hard, let us show you how with Fastpath Security Designer it does not have to be so!  

A comprehensive knowledge base is the critical to improved customer satisfaction and increased productivity. A knowledge base empowers customer service reps with solutions to the most common issues in order to efficiently assist customers. In this presentation we will review importance of a Knowledge Base.

o Create Knowledge Article

o Full Text Search

o Relevance Search

The content of this session is geared toward an audience with intermediate-level knowledge of the subject area.

One of the most critical features of Dynamics 365 and the Power Platform is its intuitive, yet powerful, security model.  In this presentation, we will dive into the “basics” of setting up security for your organization and then spend some time discussing best practices and some maintenance considerations.  The content of this session is geared toward an audience with basic to intermediate-level knowledge of Dynamics 365 Customer Engagement

The content of this session is geared toward an audience with intermediate-level knowledge of the subject area.

Dynamics 365/CDS security is not applied automatically in Power BI. This session will cover all the pitfalls of the security model so you know how to avoid them and ensure people only see the right records. Either if you are connecting directly to CDS, or use either the Data Export Service or Data Lake. There’s additional flexibility in this setup where we can tailor what data we show users. Session includes a demo of the methodologies, the POA table, and how some security roles can be exported to Power BI and used to apply similar security requirements in the reports.

The content of this session is geared toward an audience with advanced-level knowledge of the subject area.

Configuring a Dynamics 365 Finance and Operations system requires settings on hundreds of forms. In this session, we look at how you can use data management to streamline the setup of a new system with spreadsheets. Once you have these spreadsheets, they can be used to guide you through the setup in an orderly fashion.

This type of configuration is not without challenges, including the format of the data, number of spreadsheets required, the order to run the sheets. Laura has been fully configuring systems since AX2012 with spreadsheets for 7 years and will walk you through the challenges and ways to overcome them.

Do you have multiple companies? Should you use copy company or some other methodology? Let’s look at the pros and cons of copy company vs. rerunning the same spreadsheets into the new company (ies).

Once you’ve configured you have to migrate data. Some of the challenges with data migration are similar but there are also unique challenges as well. Next we talk about the differences between configuration and data migration and how you use the data management framework differently for data migration. Customers and vendors have some real challenges to be able to load this data and then update it if addresses or other information changes. There are some techniques that can be used to guarantee updates are possible without having to look up record ids, party numbers, or address/location ids. 

Learning Objectives:

•Understand the challenges with loading many data entities at once and ways to overcome those challenges
•Using Excel to help build the data to be loaded
•Knowing what to migrate from legacy systems and key data entities that will be required
•Steps to validate data
•What to do when you make a mistake and all that bad data is in your system

Audience: Functional and Technical staff responsible for configuring D365 Finance and Operations and loading data from other systems

Level: Intermediate

Prerequisite: Basic knowledge of data management framework required

Preparation: Please bring your own internet capable Windows PC to class for the hands on lab portion/class exercises.

Join us as we look at some tips and tricks of designing/configuring security in D365FO and what you should be aware of when updating security. Topics covered will include:

•     Impact of changing security via UI vs AOT

•     Tools to help moving security between environments

•     How to be able to have a role test workspace

•     View object and licenses for all roles

•     Setup and configure least privilege

•     Impact of security changes on user licensing

The content of this session is geared toward an audience with beginner to intermediate-level knowledge of the subject area.

This session will be available for CPE credits pending completion of session survey post event.

Are you ready to be the office GP Champion? Join this session to explore over 40 different ways to save time, be more efficient AND use GP in ways you never thought were possible! Brand New for Summit 2020! We will cover Financial Module, Sales, Purchasing, Inventory and More!! 40 is a lot but no worries, full documentation will be included – come and have fun AND learn!

This session is geared for an audience with an intermediate skill set.

This session will be available for CPE credits pending completion of session survey post event.

See an end-to-end supply chain solution from NSM that uses a combination of CE, Power Apps andD365FO to provide mobility solutions for their customers.   From ordering to distribution, the process seamlessly integrates every part of the key business functions.  At NSM (National Seating and Mobility), the company honors its clients’ journeys toward independence, and helps them get where they deserve to go; at home, in their community, and throughout their lives. Let’s get moving.

The content of this session is geared toward an audience with beginner-level knowledge of the subject area.

This session will be available for CPE credits pending completion of session survey post event.

Get ready to dive deep into the Dynamics GP Manufacturing modules! 

This hands-on training course from instructor Sunny Mattoon explores the extended manufacturing and planning capabilities of the Dynamics GP Manufacturing Series. 

During this incredibly practical course you’ll be guided to:

•Conduct the calculations, setup steps, and processes required to successfully operate MRP. 
•Utilize Dynamics GP in a make to order environment by generating Manufacturing Orders from Sales Orders and creating a Configurator for custom Bills of Materials. 
•Process manufacturing orders that include outsourced work by creating the appropriate work centers and linking Purchasing Order / Shipping activity. 
This class is essential for anyone who would like to use MRP or implement GP Manufacturing in a Make to Order environment.

Learning Objectives:

•Understand MRP calculation options and how to respond to the regeneration output
•Process Manufacturing Orders that include Outsourced services
•Create Make-to-Order manufacturing orders from sales transactions
•Set up and utilize the Configurator
Instructor: Sunny Mattoon, CPIM

Audience: Dynamics GP user, support or implementers

Level: Beginner to Intermediate

Prerequisites: Students should have a strong working knowledge of Microsoft Dynamics GP – Inventory, Sales Order Processing, Purchase Order Processing, Manufacturing Essentials (Bills of Materials, Routings and MO Processing)

Preparation: Please bring an internet capable Windows PC to class for the Academy hands-on training environment.

Learn Amazon terminology, get an overview of the various Amazon portals, and learn about integration possibilities with NAV/BC that will automate and streamline your sales, fee payments, and reporting on Amazon mfg/supply chain/admin/integrations. 

This session will be available for CPE credits pending completion of session survey post event.

Level: Basic 

Get ready to explore the Dynamics GP Manufacturing modules! 

This targeted hands-on training course provides an overview of the Dynamics GP Manufacturing Series followed by detailed instruction on the primary master data and transactions offered for manufacturing. 

Instructor Sunny Mattoon will guide you through entering and maintaining Bills of Materials, tracking non-material cost by work center with Routings and best practices for the FIFO Periodic method (standard costing). You will learn how to process a Manufacturing Order from beginning to end – including component issue transactions, finished good receipts, how to work with lot/serialized items and how each transaction impacts the general ledger and inventory.

This class is essential for anyone who needs to utilize the essentials of GP Manufacturing.

Learning Objectives

Following completion of the course you will be able to:

•Describe how manufacturing integrates within GP
•Create and maintain Bills of Materials
•Create and maintain Routings
•Process Manufacturing Orders for in-house production
•Maintain FIFO Periodic (standard cost) items
Instructor: Sunny Mattoon, CPIM

Audience: Dynamics GP user, support or implementers

Level: Beginner to Intermediate

Prerequisites: Students should have a strong working knowledge of Microsoft Dynamics GP – Inventory

Preparation: Please bring an internet capable Windows PC to class for the Academy hands-on training environment.

Delivery Method: Group Live

The tools and processes taught in this course will help Sales Leaders to better explain, motivate, and drive User Adoption in CRM for their Sales personnel. CRM has little to no value to the organization if not completely adopted by the Sales Person, and often times Sales Reps are disinterested and technically challenged. Sales Managers and Corporate Leaders typically fail to understand what helps Sales People evolve. This course will illustrate how to change behavior so that Sales People view CRM as a valuable tool for their growth. This course gives Sales Leaders effective tools for training, accountability, and motivation.

The content of this session is geared toward an audience with beginner-level knowledge of the subject area.

Regardless of your level of experience with GP, none of us know it all; but you will leave this session with a list of navigation features you didn’t know existed or didn’t know how to use in the software. If you’re new to GP, this session is a must. We will show tips, tricks and shortcuts around reducing mouse clicks making your daily tasks and navigation in Dynamics GP more efficient. A few surprises are always in store during this fast paced session.

This session is geared for an audience with a basic skill set.

This session will be available for CPE credits pending completion of session survey post event.

This session is suitable for an existing Microsoft Dynamics Field Service customer or for person looking at adopting mobile technology to reinvent their field processes. We will discuss and demo the concept of multi-experience apps, continuous experience, optimizing the travel, or efficient data collection. You will leave this session with real-life examples and improvements.

Don’t be afraid of your accounting software! Be honest. Managing your accounting software can be daunting and many IT departments take a “hands off” policy, but it doesn’t have to be that way. 

This technical hands-on course will teach you what makes GP tick, from “Why it’s done that way” in client installation, to GP table structure, managing Security, SQL backup strategy and connecting GP using web services and other tools.

We will navigate the ins and outs of the client installation, explore the depths of security, not only for GP, but for SSRS and Excel Reports, and dive into the GP tables to understand how they interrelate and how to setup SQL maintenance for peak efficiency. 

We will review the importance of SQL backups, selecting a strategy that best fits your requirements, and discuss disaster recovery options.

We will review the GP web client install process and common mistakes that administrators make that require you to reinstall every year if not done properly.  You will understand why in today’s environment you can NOT afford to deploy the web client.

You will also come away with a better understanding of how you can integrate with GP using web services, econnect and OData.  We will review the major options for integration and, time permitting, may dive into a few of the tools towards the end of the course.  

Audience: Dynamics GP Power-Users, IT Professionals, and Dynamics GP Support Professionals

Level: Beginner to Intermediate

Prerequisites: Functional knowledge of Microsoft Dynamics GP

Preparation: Please bring an internet capable Windows PC to class for the Academy’s hands-on training environment.

Training Materials: Will be supplied by the instructor as appropriate.

e.

When it comes to document management, Dynamics and SharePoint offer a myriad of options … not all of them good. Even the built-in SharePoint to Dynamics integration can create more problems than it solves.

In this session, you’ll learn what nobody tells you about SharePoint to Dynamics integration – including case studies on how different approaches for document management in Dynamics 365/CRM are working for different organizations.

 We will review all the available options, from using the built-in Dynamics document management, to SharePoint, to Teams, to Power Automate to custom code to third party add-ons. You’ll learn the different solutions that work best in different scenarios and you’ll learn from how one organization setup a complex SharePoint integration and how they’re modernizing it with Microsoft Teams.

The content of this session is geared toward an audience with intermediate-level knowledge of the subject area.

Ever wonder what the folks in IT are doing when you ask them to pull data for you from Dynamics GP? Did you ever wish you could do it yourself? Well join us for this fun hands-on class and soon you’ll be speaking and using SQL like a pro!

We’ll start from the very beginning and teach you the elements of a SQL query with a focus on the Dynamics GP data structure. SQL allows users to ask a question of the database, and have it answered in a very specific way. Although it may look like gibberish to you today, SQL is one of the most logical languages there is and we intend to make it easy for you to read and write it, but beyond that, SQL actually allows you to ask a series of leading questions, coupled with specific commands, grouped together to get to the answer you really want. It’s like truth serum for your data!

Through interactive lectures and hands on examples, attendees of this class will learn:

•Understand how to employ SQL to get data out of Dynamics GP
•What is SQL and how can it be used in relation to Dynamics GP
•The components of an SQL Select query
•Different ways to connect data sources (JOINS and UNIONS)
•How to find data within Dynamics GP
•SQL Functions that can make queries better
•What to do with your query after it is written
•What are UPDATE, INSERT, and DELETE commands?
•How do we build a query, stored procedure, or function? For that matter, what are queries, stored procedures, and functions?
•More SQL functions, and how they help us navigate our Dynamics GP data.
The class will start out assuming attendees know nothing about SQL or programming and will quickly progress them to a point where they can effectively ask a complex question of their Dynamics GP database, as opposed to waiting for someone else to ask it for them.

After the basics, attendees will quickly advance to a point where simple reporting, data manipulation, or support needs needn’t wait on an IT resource to be available.

Audience: Anyone who wants to understand SQL

Level: Beginner

Prerequisites: An open mind and a positive attitude.

Preparation: 

•Students should bring an internet capable Windows laptop computer to the course.
•The detailed instructions for connecting and attending the class will be sent a week prior to class. 
•There will be short installation that will need to be completed, in order for you to have access to the training environment needed for labs and exercises.
•Your instructor will use a hands-on training environment.

Should you stay on-premise or go to the cloud? This session will provide you with the knowledge necessary to make an informed decision that best fits your organization. Join a VP of finance whose company recently moved from Dynamics GP to Dynamics 365 Business Central, along with the consultant skilled in both solutions who helped them transition. We will briefly discuss the latest features of GP and reasons to stay on-premise before diving into a short demo of BC and hearing the inside story of one company that decided to go cloud and their experience during the change. 

This session will be available for CPE credits pending completion of session survey post event.

Level: Basic

How do you expand reporting when your GP SQL server is overloaded? Set up a new server…isnt that costly?  What if it was less than $100/month? Don’t we need a SQL DBA? No, with Azure Data Factory it’s easy for a business analyst with intermediate SQL skills to copy tables, transform data, and build sophisticated workflows. Power Platform offers similar capabilities, but you might need a full database where you can build views and stored procedures.

In this session, we will walk you through the process of installing a gateway and programming all the logic from the Azure portal.

This session is geared for an audience with an intermediate skill set.

This session will be available for CPE credits pending completion of session survey post event.

Want to personalize your Dynamics SL experience? Want to streamline data entry? Customization Manager allows users to modify the appearance and functionality of Dynamics SL. In this session we will demonstrate some simple but powerful customization’s that you can do tomorrow like changing font sizes and colors, moving and resizing fields, adding or removing fields, and renaming labels and columns.  This session is for users with little to no customization experience and will demonstrate mostly no code solutions, with some simple low code options.  

Learning Objective: What is customization manager, identify and choose customization levels, how to modify screens and logic using customization’s

Level: Basic

There are so many new technologies that let the outside world interact with Dynamics GP.  In this session we will explain what each of these technologies are and how they can make Dynamics GP so much more useful to your business.   We start high level and then dig deeper into examples of how companies like yours are using these technologies.  This session will help the novice to understand the technology but also have plenty of depth for those that are much more technical.

This session is geared for an audience with an intermediate skill set.

This session will be available for CPE credits pending completion of session survey post event.

Web Apps provides opportunities to remotely access Microsoft Dynamics SL.  Attend this session if you are a Dynamics SL Project user to see a live demonstration of Web Apps and how you can remotely, on any device, access Dynamics SL data and features. This session focuses on Project related features including Time, Timesheet and Expense Entry. 

Upon completion of this session, participants will be able to describe the project Web Apps features including:

Time Entry

Expense Entry

Project Maintenance

This session will be available for CPE credits pending completion of session survey post event.

Level: Basic

Want to do business via EDI, but not sure where to start? Join NAVUG member Osprey Packs for a breakdown of EDI. We’ll take a look at how Osprey uses EDI in day to day business and cover the basics of how EDI works, costs, transmission options, document types, when to integrate, and the benefits of a fully managed solution vs an in-house solution. 

This session will be available for CPE credits pending completion of session survey post event.

Level: Basic