ANCA is one of the leading companies specializing in designing and building CNC grinding machines across the globe. One of the main challenges ANCA faced was implementing a new system to enhance the speed and accuracy of processing orders into their MRP system. The company also desired to use a centralized system that could expedite the quoting process while reducing errors for the global sales force team.
The global sales team was faced with the challenge of creating and managing complex quotes through different languages and currencies. Trying to make new quotes while maintaining all of the various rules and formulas was often a challenging experience due to various machine models. Employees were spending a lot of time simply checking and double-checking orders for accuracy before they were processed. This manual sales process required a lot of time and made it much more difficult for employees to remain efficient.
Technology Solution – Experlogix CPQ System
The decision to install a new business system was finalized after using a custom demo provided by the Experlogix CPQ system. The implementation process went smoothly, as the company could launch the new system for their entire global sales force. According to a sales manager, using Experlogix CPQ was a generational change for the sales team. It streamlined operations and made it possible for each sales team to work more efficiently.
The implementation of Experlogix CPQ gave ANCA a competitive edge over other companies, as they now process a quote within the same day instead of taking most of the week for providing a quote to a prospect. The old system would take at least 30 minutes to process one quote, but now Experlogix makes it possible to process six quotes in 30 minutes. The accuracy, speed, and efficiency of using Experlogix CPQ made a big difference for ANCA. Experlogix automatically handles the creation of BOM and Routing with 100% accuracy, as employees never have to worry about re-entering this information.
Using Experlogix CPQ makes it possible to create multiple configurations with a single quote, as some clients prefer this option before making a final decision. This process only takes a few seconds, which makes it easy for clients to compare various options. The sales team can now spend much more time selling with new prospects instead of spending all of their time processing quotes and continually checking their accuracy.
ANCA has also experienced significant gains from an administrative side, as it used to take three or more days each week to update the system once new parts were implemented. However, Experlogix CPQ is a much faster process requiring administrators to spend a day managing product and price changes. Improving efficiency gave these employees a lot more time to focus on other improvements for the business.
The support from Experlogix has been excellent, as ANCA always receives a response in a timely fashion. It’s also much easier to track support tickets within the customer portal, making everyone’s job much more manageable. Experlogix CPQ makes it possible for ANCA to support its global sales team and offer a seamless transition in processing orders for their MRP system.