Welcome to a special, exclusive video interview with Robert Enslin, the new co-CEO of automation and robotic process automation (RPA) leader UiPath.
Enslin joins UiPath after a three-year stint leading Google Cloud under CEO Thomas Kurian; prior to that, he was a top executive at SAP. So, he brings a wealth of industry experience, enterprise credibility, and customer understanding to his new role.
Enslin met with Cloud Wars founder Bob Evans and Acceleration Economy analyst/Cloud Wars Horizon host Tom Smith. Enslin spoke on a range of topics including why he chose UiPath for his next role; his emphasis on engaging with customers, the importance of the CIO role, and much more.
Highlights of our discussion are below and a complete analysis of Enslin’s insights is here: UiPath Co-CEO Rob Enslin: Helping CIOs Drive Automation, Sustainability Outcomes.
Highlights
01:10 — Enslin explains that he believes strongly in the potential for automation technology to help CIOs in terms of providing them with speed and flexibility. “I think this is going to be one of the most helpful companies, one of the most important companies in the future,” he says.
04:11 — Automation is “incredibly” important because it frees companies to automate a diverse set of processes and lets companies deploy their employees in other ways and other areas.
07:23 — Automation can also be applied in customer-facing functions such as service, helping companies to be more responsive. Companies can get back to customers quickly in an automated way, then promise a more detailed follow-up. “If you can guarantee those kinds of responses, customer service levels get elevated,” Enslin says.
09:19 — He noted the importance of having expertise that is domain specific in order to be relevant by industry.
13:45 — The value of what automation can deliver is very clear: “It’s about business outcomes,” says Enslin
15:36 — “I think CIOs are the most underrated professionals out there….we should be the answer for integration for all CIOs in the automation economy,” he says.
16:45 — Great companies are great listeners.
20:46 — Cloud is so important to customers, and they’re deploying UiPath software in the cloud, because of the speed and flexibility it affords.
22:00 — UiPath adds significant value to customers’ sustainability efforts by automating processes across environments in support of ESG initiatives.
24:05 — There are use cases where customers have saved $100 million, even billions, using UiPath and automation technology.
27:55 — The best thing any company can do is focus on delivering what the customer wants, and everything flows from there. Customer-centricity is in the DNA of the company.
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