In this Cloud Wars Expo Moment, taken from the Public Sector Industry Cloud Battleground sessions, John Sasson, VP of Customer Experience (CX) Sales, North America Government and Education at Oracle, explains Oracle Portfolio’s capabilities and how it enhances citizens’ experiences in the public sector.
00:16 – Sasson says Oracle’s Portfolio’s citizen experience capabilities are “very broad.”
00:21 – Oracle has seen its public-sector customers deploy “omnichannel, mobile digital assistants,” as well as portal capabilities to automate the services that these customers regulate and serve, says Sasson. He says these customers include city, county, state, and federal agencies across the country in various use cases.
00:45 – Sasson says that for Oracle, ensuring that public-sector customers, regardless of where they are, are able to obtain the services they are looking for through a mobile application is fundamental.
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