“Tinder on Customers” is the monthly Cloud Wars Live podcast series featuring Bonnie Tinder. Bonnie is the founder and CEO of Raven Intel, an independent B2B peer review site that amplifies the voice of the customer. She focuses on software customers, consulting partners, and software vendors and helps identify the best partners for their needs. In this episode, Bonnie and Bob talk about Oracle Cloud World 2022, where they heard from a number of real customers about their experiences with Oracle HCM implementation.
Episode 26 | HCM Implementation at Oracle Cloud World 2022
The Big Themes:
- Customer stories at Cloud World 2022: Bonnie praises Oracle for including the voice of the customer in many of the keynote talks at the conference, including Oracle Me HCM customers McDonald’s, Marriott, and the Church of Latter Day Saints.
- Six key takeaways: These three customers talked about their implementation experiences with Oracle HCM technology, and Bonnie wrote up six important insights that other companies considering HR tech upgrades should keep in mind.
- Fundamentals must come first: Before pursuing HR and HCM software implementation, business leaders must have a strong grasp of processes, personas, and the employee lifecycle and overall experience.
The Big Quote: “Role clarity is important… All three organizations felt like it’s very important to understand how the team is going to be in the future, in the cloud, because the team infrastructure and what they are responsible to do in a cloud environment is very different than with legacy systems.”